Senior Customer Service Associate (Retail)

GIORDANO ORIGINALS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore seeks a Retail Operations Manager to oversee daily operations, manage inventory, and ensure high customer service standards. The ideal candidate has 2-3 years of relevant experience, excellent communication skills, and is a team player willing to work weekends and public holidays.

Qualifications

• 2 to 3 years of sales experience or customer service experience.
• Willing to work on weekends and public holidays.
• Strong emphasis on providing excellent customer service.

Responsibilities

• Responsible for the daily operations of retail outlet.
• Monitor sales and manage inventory levels to ensure adequate stock.
• Maintain high level of customer service standards.

Skills

Excellent verbal communication

Selling-up skills

Customer service orientation

Team player

Education

GCE 'O', 'N' Level or ITE certificate

Job description

Overview

Operations

• Responsible for the daily operations of retail outlet
• Monitor sales & manage inventory level to ensure adequate stock to maximize sales
• Responsible for the stock variance within his/her shop
• Assist in manpower planning
• Maintain high level of customer service standards
• Create a friendly and yet competitive sales environment to maximize sales output
• Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

• Instruct and supervise staff in correct execution of all company operations
• Coach and counsel staff with regard to the standard set by the company
• Ensure that staff adheres to company's code of conduct & ensure fair practice at work

Requirements

• GCE "O", "N" Level or ITE certificate
• 2 to 3 years of sales experience or customer service experience
• Willing to work on weekends and public holidays (6 days workweek)
• Excellent verbal communication and selling-up skills
• Strong orientation towards providing excellent customer service
• Team player