Senior Customer Relation Executive (Food Manufacturing)

PU TIEN SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A customer service-oriented company in Singapore is seeking a Senior Customer Relation Executive. This role involves providing high-level customer support, managing order transactions, and ensuring customer satisfaction. The ideal candidate should be bilingual in English and Mandarin, have at least 1 year of administrative experience, and be proficient in Excel and Word. The position may require weekend or holiday shifts, along with the ability to commit to overtime.

Qualifications

• Minimum 1 year experience in administrative function.
• Able to work during weekends or holidays.
• Proactive and independent.

Responsibilities

• Manage order processing transactions.
• Support operational improvements and customer satisfaction goals.
• Maintain proper documents and filing.

Skills

Good communication skills

Self-motivated

Team player

Proficient in Excel and Word

Bilingual in English and Mandarin

Job description

Overview

Senior Customer Relation Executive Representative is responsible for providing high-level customer support and guidance, resolving complex issues, and serving as a mentor to junior team members in adopting best practices for operational excellence.

Responsibilities

• Perform F&B factory general administrative duties.
• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Support operational improvements and customer satisfaction goals.
• Actively monitor orders and inform customers when delivery schedule changes.
• Maintain proper documents and filing.
• Data entry and documentation duties
• Answering phone calls
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements

• Based on business needs and working schedule. (Weekend or holiday shifts is required)
• Able to commence work on short notice
• Good team player
• Must be self-motivated, proactive, independent and possess good communication skills
• Computer literate, Excel, and Word proficient
• IT savvy as well and decently knowledge around IT software as well as hardware
• Able to commit to overtime when required.
• Possess at least 1 years of experience within the administrative function.
• Must be effectively bilingual, both spoken and written English and Mandarin to effectively communicate with Mandarin-speaking clients.