Senior Customer Relation Executive (Food Manufacturing)

Jobstreet SG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment platform in Singapore is seeking a Senior Customer Relation Executive in the food manufacturing sector. The role involves managing order processing and providing high-level customer support. Ideal candidates should be bilingual in English and Mandarin, possess at least 1 year of administrative experience, and be proficient in Excel and Word. The position requires proactive self-motivation and the ability to work under pressure.

Qualifications

• Minimum 1 year of experience in administrative function.
• Able to commence work on short notice.
• Proficient in computer applications.

Responsibilities

• Execute and manage all order processing transactions.
• Support operational improvements and customer satisfaction goals.
• Maintain proper documents and filing.
• Handle data entry and documentation duties.
• Communicate effectively with customers.

Skills

Good communication skills

Team player

Self-motivated

IT savvy

Bilingual in English and Mandarin

Tools

Excel

Word

Job description

Senior Customer Relation Executive (Food Manufacturing)

Senior Customer Relation Executive Representative is responsible for providing high-level customer support and guidance, resolving complex issues, and serving as a mentor to junior team members in adopting best practices for operational excellence.

• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Support operational improvements and customer satisfaction goals.
• Maintain proper documents and filing.
• Data entry and documentation duties.
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements

• Able to commence work on short notice.
• Good team player.
• Must be self‑motivated, proactive, independent and possess good communication skills.
• Computer literate, Excel and Word proficient.
• IT savvy and decent knowledge of IT software and hardware.
• Able to commit to overtime when required.
• Possess at least 1 year of experience within the administrative function.
• Must be effectively bilingual, both spoken and written English and Mandarin to effectively communicate with Mandarin‑speaking clients.

Location: Woodlands, Admiralty Senoko south area