Senior Customer Operations Consultant - Credit

Flo Energy; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading energy company in Singapore is seeking an experienced Senior Customer Operations Consultant to manage credit risks and improve cash flow. You will be responsible for debt recovery processes, negotiating payment plans, and resolving customer account issues in a fast-paced environment. The ideal candidate should have a strong background in credit control and excellent analytical and communication skills. Join our dynamic team to make a significant impact!

Qualifications

• Experience in credit control and accounts receivable, ideally within the energy sector.
• Excellent communication skills with experience in negotiating difficult conversations.
• Proven ability to work autonomously in a fast-paced environment.

Responsibilities

• Manage cash flow by promptly contacting and collecting according to credit policy.
• Perform debt recovery processes including inbound and outbound collection calls.
• Negotiate payment plans with customers.

Skills

Credit control experience

Accounts receivable

Negotiation skills

Communication skills

Analytical skills

Job description

We are looking for an experienced Senior Customer Operations Consultant - Credit to join our customer operations team. Reporting to the Credit lead, you will be the first point of contact for any credit queries, managing Flo's credit risks and working to improve cash flow and minimise bad debts. This role requires effectively combining robust credit control practices with efficient accounts receivable management.

What you will be doing:

As the Senior Customer Operations Consultant you will:

• Manage cash flow by promptly contacting and collecting in accordance with credit policy.
• Perform debt recovery processes including inbound and outbound collection calls.
• Negotiate payment plans with customers.
• Manage credit notices sent to customers.
• Resolve customer account issues and ensure that collection processes are adhered to for all overdue accounts.
• Manage closed account debt working closely with internal stakeholders.
• Perform commercial credit checks in accordance with Flo’s credit policy.
• Provide ad hoc support to wider operations teams as required.
• Have the ability to work in (and with) a fast-paced environment and flexible to work with fluctuating operational demands.

You will be a good candidate if you have:

• Experience in credit control and accounts receivable, ideally within the energy sector or similar industries.
• Excellent communication (written and verbal) skills, with experience in negotiating and holding difficult conversations.
• Strong analytical and problem-solving skills, demonstrated ability to both work as a team player and effectively liaise with other teams to resolve customer queries and issues enabling account payment.
• Proven ability to work autonomously in a very fast-paced environment.

Extra points if you:

• Are tech-savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability.
• Willingness to dive in, help and get your hands dirty with manual tasks as the business grows and evolves.

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