Senior Croupier / Croupier - Casino

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier gaming establishment in Singapore is seeking enthusiastic individuals for the role of Croupier. Applicants should be at least 21 years old and possess GCE 'N' level qualifications or equivalent. The role involves dealing games, providing excellent customer service, and ensuring security on the game floor. No prior experience is required as training will be provided. Candidates must be comfortable in a fast-paced environment and willing to work shifts including weekends and holidays.

Qualifications

• Must be at least 21 years old as per regulatory requirements.
• No prior experience is required; training will be provided.
• Must be able to work rotating shifts, including weekends and holidays.

Responsibilities

• Deal games and provide friendly customer service.
• Handle and observe player ratings at gaming tables.
• Ensure compliance with gaming regulations and policies.
• Assist patrons with gaming information and promotions.
• Collect feedback for loyalty programs.
• Perform payout-related computations accurately.
• Complete other ad-hoc assignments as required.

Skills

Customer relations

Interpersonal skills

Communication skills

Ability to manage multiple tasks

Calm under pressure

Education

GCE 'N' level or equivalent

Job description

Job Responsibilities

• Deal games and provide friendly customer service and ensure maximum games security.

• Handle, check and observe player ratings at gaming tables.

• Ensure compliance with all statutory requirements, established policies, standard operating procedures, internal controls & service standards.

• Assist patrons with information related to the playing of games, rules of approved games and information on casino floor promotion events.

• Assist in collecting feedback for gaming-related loyalty programmes or surveys on the casino premises for better customer service delivery.

• Perform payout-related computations with speed and accuracy.

• Perform all other ad-hoc assignments as and when required.

Job Requirements

• Meet the relevant Regulatory Authority’s statutory requirement of minimum 21 years of age.

• Minimum GCE `N' level or an equivalent qualification.

• Perform payout-related computations with speed and accuracy.

• Comfortable working in a fast-paced casino environment.

• Possess excellent customer relations, interpersonal and communication skills.

• Ability to stay calm under pressure and capable of managing multiple tasks simultaneously.

• Willing to work rotating shifts, including weekends and public holidays.

• No experience required as training will be provided. Candidates with prior relevant experience may be considered for the Senior Croupier position.