Senior Cloud Infrastructure Engineer (Intune and Device Management)

Assurity Trusted Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore seeks an experienced IT Operations Specialist to manage endpoint management tools and perform incident management. Candidates must have at least 10 years of IT operations experience and proficiency in PowerShell scripting. Competitive remuneration package and a two-year contract with permanent benefits available.

Benefits

Permanent benefits

Learning culture

Professional growth opportunities

Qualifications

• Minimum 10 years of experience in IT operations in an enterprise setting.
• Proficient in PowerShell scripting.
• Comprehensive knowledge of IT systems including OS, devices, and networks.

Responsibilities

• Operate endpoint management tools such as Windows Autopilot and Intune.
• Coordinate with Central ICT Infra teams for on-prem components.
• Manage incidents and perform root cause analysis.

Skills

PowerShell scripting

IT operations management

Windows OS

Network knowledge

Application management

Infrastructure knowledge

Education

ITIL 4 Foundation Certification

DevOps Institute: Site Reliability Engineering Certifications

CISSP

Microsoft 365 Administrator Certification

Tools

NexThink

Riverbed

Dynatrace

Job description

Responsibilities

• Work with Product Owners, internal engineering team and Product Principals to operate various endpoint management tools, including:
  1. Windows Autopilot
  2. Intune
  3. Application control
  4. Scripting and automation
  5. Virtual Desktop Infrastructure
  6. Microsoft Graph API
• Co‑ordinate with Central ICT Infra teams to operate the on‑prem components of the above platforms.
• Perform change, release, incident, problem management processes.
• Ensure timely handling of requests and queries.
• Perform incident response and recovery by analysing the root cause and submission of RCA report.
• Drive improvement in operation effectiveness by implementing the monitoring and alerting tools.
• Document the requirement and specification to address the needs for all Public Service agencies.

Mandatory Requirements

• At least 10 years experience working on IT operations in an enterprise environment or equivalent experience
• Proficient in PowerShell scripting
• Wide knowledge of IT knowledge including Windows OS, device, network, application, and infrastructure

Additional Skillset(s) (Good to have)

• Familiar with developing ServiceNow workflows
• Endpoint monitoring and observability for infrastructure reliability using tools such as NexThink, Riverbed, Dyatrace...etc

Additional Certifications (at least 2 or more, one from each group)

Group 1 (Processes driven certifications or proven experience)

• DevOps Institute: Site Reliability Engineering Foundation or Site Reliability Engineering Practitioner, for demonstrating the skills and knowledge of applying DevOps principles and practices to the endpoint engineering process
• ITIL 4 Foundation Certification, for demonstrating the skills and knowledge of the ITIL framework and best practices for ITSM.
• Certified Information Systems Security Professional (CISSP) or CompTIA Cybersecurity Analyst (CySA+)

Group 2 (Hands‑on certifications or proven experience)

• Exam MS‑102: Microsoft 365 Administrator: deploys and manages Microsoft 365 and performs Microsoft 365 tenant‑level implementation and administration of cloud and hybrid environments
• Exam AZ‑104: Configure, manage, secure, and administer key professional functions in Microsoft Azure.
• Exam AZ‑140: Plan, deliver, manage, and monitor virtual desktop experiences and remote apps on Microsoft Azure for any device.
• Exam MD‑102: Microsoft 365 Certified: Endpoint Administrator Associate, for demonstrating the skills and knowledge of endpoint management and security using Microsoft 365 tools and services.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at:or such other successor site.

• A wholly‑owned subsidiary of GovTech.
• 2‑year contract comes with permanent benefits
• We promote a learning culture and encourage you to grow and learn.