Senior Client Solutions Delivery and Operations Manager

PRIVE SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading technology firm in Singapore seeks a dynamic Head of Client Solutions & Delivery. The role involves leading client service, business analysis, and project delivery, ensuring operational excellence and client satisfaction. Candidates should have over 10 years of experience in IT project management and proven leadership abilities. The position also requires expertise in SDLC methodologies and proficiency in project management tools. Apply by emailing your experience, expected salary, and availability.

Qualifications

• 10+ years of experience in client service, IT project management, or solutions delivery.
• Proven leadership managing teams across client support and project functions.
• Strong familiarity with SDLC methodologies (Agile, Scrum, Waterfall).

Responsibilities

• Lead strategy for Client Solutions & Delivery aligned with company goals.
• Ensure service quality and satisfaction in client support operations.
• Oversee planning and execution of multiple concurrent projects.

Skills

Leadership

Project Management

Strategic Planning

Analytical Skills

Client Service

Multilingual (English, Mandarin, Cantonese)

Education

PMP / PRINCE2 certification

Tools

Jira

Asana

MS Project

Job description

Roles & Responsibilities

We are seeking a dynamic and experienced Head of Client Solutions & Delivery to lead our client service, business analysis, and project delivery functions. This role bridges strategic leadership and operational excellence, ensuring our clients receive world‑class service and tailored technology solutions.

The ideal candidate will combine strong leadership and project management experience with a deep understanding of client needs, operational processes, and solution delivery. You will lead a team of solution managers and analysts to ensure every client interaction results in value, satisfaction, and trust.

Key Responsibilities

Leadership and Strategy

• Develop and implement the overall Client Solutions & Delivery strategy aligned with the company’s business goals.
• Foster a culture of collaboration, client‑centricity, and continuous improvement across all functions.
• Set performance goals, define KPIs, and drive accountability within the team.

Client Engagement & Service Excellence

• Serve as a senior escalation point and oversee client support operations to ensure service quality, responsiveness, and satisfaction.
• Empower the Client Service team to act as the first point of contact for all client queries, ensuring empathetic, timely, and accurate responses.
• Review and enhance processes for client communication, case management, and reporting.
• Ensure consistent, high‑quality client interactions by maintaining strong data tracking and documentation standards.
• Collect and analyze service metrics and feedback to drive continuous improvement.

Business Requirements & Solution Design

• Engage directly with clients and internal stakeholders to understand, document, and prioritize business requirements.
• Translate business needs into actionable scopes of work and project deliverables.
• Collaborate with technical teams to ensure proposed solutions meet both business and technical requirements.

Project & Delivery Management

• Oversee the planning, execution, and delivery of multiple concurrent projects, ensuring they meet scope, budget, and timeline expectations.
• Establish standardized methodologies, templates, and tools for consistent project delivery, incorporating Agile practices and adherence to the Software Development Life Cycle (SDLC).
• Monitor project progress, risk, and issues, and communicate updates to senior management and clients.

Technical & Quality Oversight

• Review that all proposed solutions are designed and implemented following industry best practices and company standards.
• Establish and maintain quality assurance processes to ensure reliability and performance of all client‑facing solutions.
• Conduct periodic reviews of delivery processes to identify improvement opportunities.

Qualifications

Experience

• 10+ years of experience in client service, IT project management, or solutions delivery.
• Proven leadership experience managing teams across client support, delivery, and project functions.
• Demonstrated ability to handle both strategic planning and hands‑on operational execution.
• Strong familiarity with SDLC methodologies (Agile, Scrum, Waterfall).

Skills

• Exceptional leadership, communication, and interpersonal skills.
• Excellent time management, prioritization, and organizational skills.
• Strong analytical and problem‑solving capabilities.
• Experience managing client escalations, stakeholder expectations, and complex delivery timelines.
• Proficiency in project management tools (e.g., Jira, Asana, MS Project).
• PMP / PRINCE2 certification preferred.
• Multilingual ability (English, Mandarin, and/or Cantonese) is a significant advantage.

Nice to Have

• Demonstrated project management and leadership success in a fintech or SaaS environment.
• Experience improving client satisfaction scores and delivery efficiency metrics.
• Ability to blend strategic thinking with a hands‑on operational mindset.

Application Method

To apply, please email your application directly to [e-mail]. In your application, kindly include your years of experience, current and expected salary, and your earliest availability for the role.

Tell employers what skills you have

• Strategic Planning
• Leadership
• Operational Excellence
• PRINCE2
• Strategy
• Asana
• Cantonese
• Project Management
• JIRA
• SaaS
• Accountability
• Agile Scrum
• Case Management
• Project Delivery
• Software Development