Senior Client Servicing Manager

CAREER CRAFT PTE. LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading client service firm in Singapore is seeking a Senior Client Service Manager who will act as the primary liaison for affluent clients. This role requires leading a team while ensuring seamless communication and swift issue resolution. The ideal candidate should have over 5 years of experience in client servicing within the financial services sector and a strong understanding of financial products. Attractive perks include competitive salary, annual leave, and professional development opportunities.

Benefits

Competitive Starting Salary

Annual Leave

Flexible Benefits

Performance Bonus

Professional Development

Supportive Culture

Qualifications

• 5+ years of experience in client servicing or relationship management within financial services.
• Strong understanding of financial products, regulatory frameworks, and service workflows.
• Proficiency in CRM platforms and client reporting tools.

Responsibilities

• Act as the primary liaison for assigned clients and manage service requests.
• Lead and inspire a team of client servicing executives and managers.
• Monitor client satisfaction and implement continuous improvement strategies.

Skills

Client servicing

Relationship management

Communication

Stakeholder management

CRM platforms

Education

Local Diploma or Degree in Finance, Business, or related field

Job description

Our clients are seeking a seasoned, relationship-driven Senior Client Service Manager to champion exceptional service delivery across their portfolio. In this pivotal role, you’ll serve as the trusted point of contact for affluent clients—ensuring seamless communication, swift issue resolution, and elevated experiences that foster loyalty and long-term partnerships.

Key Responsibilities

• Act as the primary liaison for assigned clients, managing service requests, feedback, and escalations
• Lead, coach, and inspire a team of both client servicing executives & managers
• Collaborate cross-functionally to ensure timely, compliant, and high-quality service delivery
• Monitor client satisfaction and implement strategies for continuous improvement
• Coordinate with internal teams (operations, compliance, product) to resolve client issues swiftly and accurately
• Develop and implement client engagement strategies across key accounts
• Support client onboarding, documentation, and regulatory compliance
• Maintain accurate records and uphold service standards aligned with MAS guidelines

Job Requirements

• 5+ years’ experience in client servicing or relationship management within financial services/banking/fintech or any related field
• Strong understanding of financial products, regulatory frameworks, and service workflows
• Excellent communication and stakeholder management skills
• Proficiency in CRM platforms and client reporting tools
• Local Diploma or Degree in Finance, Business, or related field

Perks & Benefits

• Competitive Starting Salary – Recognising your value from day one
• Annual Leave – Generous entitlement to support work-life balance
• Flexible Benefits – Customisable package to suit your lifestyle and personal needs
• Performance Bonus – Rewarding your contributions and achievements
• Professional Development – Ongoing training and career growth opportunities
• Supportive Culture – A collaborative, inclusive environment that champions teamwork and innovation

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