Senior Client Services Support

Aon Corporation; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Job summary

A global consulting firm in Singapore seeks a Senior Client Services Support to oversee claims management and client relationships in a hybrid role. Ideal candidates will have a degree in Finance or Accounting with at least 4 years in the reinsurance industry. Responsibilities include managing claims processes, supporting premium matters, and enhancing client satisfaction through timely and effective solutions, while pursuing personal and team development in a supportive environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Continuous learning culture

Qualifications

• Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field.
• Preferably 4 years of experience in the insurance or reinsurance industry.
• Proficient in MS Office suite.

Responsibilities

• Manage claims end-to-end and ensure timely reporting.
• Track renewals and process premiums within timelines.
• Build client relationships and provide consultative solutions.

Skills

Degree or equivalent experience in Finance or Accounting

4 years experience in insurance or reinsurance

Proficient in MS Office suite

Excellent communication skills

Strong attention to detail

Education

Degree in Finance, Accounting, Math or related field

Job description

Senior Client Services Support

We're hiring! We are looking for a Senior Client Services Support to join our Reinsurance in Singapore. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of decisions better

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Support Claim Matters

• Manage claims end-to-end: issue claim/cash calls per contract terms, monitor SLAs, and ensure timely reporting of major losses.
• Perform quality control on claims data and reporting; identify and resolve contract drafting errors.
• Analyze claims data, update outstanding reserves, and support negotiation/settlement of claims, escalating complex cases as needed.
• Coordinate with internal and external stakeholders on technical matters through meetings, calls, and emails.

Support Premium Matters

• Track renewals and new contracts, verify terms and accounting structures, and finalize contracts for revenue scheduling.
• Process premiums, accounts, and adjustments (e.g., sliding scale commissions, profit commissions) within agreed timelines.
• Issue processing instructions to outsource partners and ensure accuracy; obtain Compliance and Legal approvals for third-party arrangements.

Create Client Value

• Build and maintain client relationships alongside Client Relationship Managers; address discrepancies and pursue timely client reportin.
• Provide consultative solutions, contribute to proposals, and stay informed on market developments impacting client work.
• Deliver timely, high-quality responses and insights aligned with client needs and Aon’s capabilities.

Develop Teams

• Collaborate across teams, cover for colleagues during absences, and assist with onboarding new hires.
• Share updates with Sales on renewals, reporting issues, and major developments; prepare statistics and support during peak periods.
• Take ownership of personal development and contribute to team problem-solving.

Enable Innovation

• Participate in process improvement initiatives, testing, and automation projects.
• Enhance knowledge through training and share insights to improve service standards and turnaround times.

Deliver Business Results

• Monitor revenue against budgets, review electronic files for accuracy, and ensure compliance with audit requirements.
• Provide input on operational efficiency, maintain strict performance standards, and apply knowledge of technology and financial concepts.

Skills and experience that will lead to success

• Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field
• Preferably 4 years of experience in the insurance or reinsurance industry
• Proficient in MS Office suite
• Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization and business partners (active listening, purposeful communication & flexibility)
• Excellent organization, prioritization and time management skills
• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Strong attention to detail
• Professional demeanor
• Ability to work independently and efficiently
• Ability to deliver under pressure in a fast-paced multi national corporation
• Negotiation Skills
• Project Management Skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.