Senior Client Service Officer - United Overseas Bank

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Asia based in Singapore is seeking an experienced professional for account opening functions. Responsibilities include performing KYC processes, ensuring compliance with regulations, and improving operational workflows. The ideal candidate has at least 2 years of experience and strong interpersonal skills. Join a dynamic team and contribute to enhancing customer satisfaction.

Qualifications

• At least 2 years of experience in account opening and related activities.
• Proactive in providing suggestions for processing improvements.

Responsibilities

• Perform opening of CPFIS and SRS accounts.
• Ensure compliance with regulatory and internal control requirements.
• Track and capture key operations MIS for management report.

Skills

Good interpersonal skills

Organised and proactive

Ability to work independently and in a team

Quick learner and able to multi-task

Good written and verbal communication skills

Detail-oriented with good risk awareness

Computer literacy

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsibilities

• Perform opening of CPFIS and SRS accounts
• Perform KYC and any other relating account opening functions
• Ensure processing timeliness and accuracy meet agreed SLA consistently
• Ensure adherence and compliance to regulatory and internal control requirements
• Work closely with internal and external stakeholders to review processes and identify opportunity to streamline the operational workflow and improve overall efficiency
• Track and capture key operations MIS for management report
• Collaborate closely with various functions to review queries, complaints, operational problems to ensure that they are resolved promptly and satisfactorily
• Support business plans and ad-hoc duties assigned by the Head of Department

Requirements

• At least 2 years of experience in account opening and related activities
• Good interpersonal skills
• Organised and proactively provide suggestions for processing improvements
• Able to work independently and in a team
• Quick learner and able to multi-task
• Good written and verbal communication skills
• Detailed-oriented with good risk awareness
• Computer literacy

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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