Senior Client Partner

NTT; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global technology solutions provider in Singapore is seeking a Senior Client Manager to manage and grow client relationships. This role focuses on driving sales growth by ensuring client satisfaction and exploring additional services. The ideal candidate has extensive experience in global partner management and a strong background in the IT or professional services industry.

Qualifications

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and data.

Responsibilities

• Manage and grow relationships with clients, ensuring satisfaction throughout their lifecycle.
• Drive demand and encourage clients to explore additional services.
• Develop governance and compliance policies to manage risk and ensure compliance.

Skills

Global partner management

Sales experience

Customer service

Business acumen

Client engagement

Education

Bachelor’s degree in business or sales-related field

Tools

Salesforce.com

Job description

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor’s degree or equivalent in business or a sales-related field.

Required Experience:

• Seasoned experience in a global partner management role.
• Seasoned experience in a sales environment and/or customer service role.
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Seasoned experience gained in a similar client manager role.
• Seasoned experience working with Salesforce.com contact platform.