Senior Client Advisor

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A major banking institution in Singapore is seeking a motivated candidate to provide quality service to customers. Responsibilities include cross-selling banking products and developing customer relationships. The ideal candidate will possess a Degree or Diploma, have a minimum of 2 years of customer service experience in banking, and excellent communication skills. This position requires a strong team player with a positive attitude to excel in a fast-paced environment. Competitive salary and opportunities for career growth are offered.

Qualifications

• Minimum 2 years experiences in providing excellent customer service in banking industry.
• Ability to work under pressure and tight deadlines.
• Strong team player with positive attitude.

Responsibilities

• Cross sell all banking products such as loans, deposits, credit cards etc to meet customers' needs.
• Develop customer relationships through effective interaction.
• Manage daily operational matters including account opening and loan applications.

Skills

Excellent communication skills (written and verbal)

Customer service experience

Ability to work under pressure

Team player

Knowledge of banking products

Proficient in MS Office

Education

Degree/Diploma in any field from reputable institutions

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary: Provide quality service to UOB customers by cross‑selling all banking products (loans, deposits, credit cards etc) to meet customer needs. Develop customer relationships through effective interaction, identify opportunities for selling financial products and services of the Bank. Ensure all activities are in compliance with Bank's policies and procedures.

Job Responsibilities

• Cross sell all banking products such as loans, deposits, credit cards etc to meet customers' needs
• Develop customer relationship through effective interaction, identify opportunities for selling financial products and services of the Bank
• Maintain high level of professionalism, integrity and service quality at all times
• Work closely with other units within the Bank to ensure smooth delivery of services to customers
• Manage daily operational matters including account opening, account maintenance, loan applications, credit card applications, transaction accounts enquiries, debit orders, stop payments, cashier's order, cheque clearance, internet banking and others
• Perform any other duties that may be assigned by superior from time to time

Job Qualifications

• Possess Degree/Diploma in any field from reputable institutions or equivalent working experience
• Minimum 2 years experiences in providing excellent customer service in banking industry
• Excellent communication skills both written and verbal
• Ability to work under pressure and tight deadlines
• Strong team player with positive attitude
• Knowledge of banking products and services will be added advantage
• Proficient in MS Office application

Additional Requirements

CACS 1 - Client Advisor Competency Standards Paper 1 - Singapore, CACS 2 - Client Advisor Competency Standards Paper 2 - Singapore

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference