Senior Clerk

FedEx Logistics AMEA; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global logistics provider in Singapore is seeking a dedicated individual to manage air operation activities. This role involves executing air freight shipments, liaising with various teams for coordination and compliance, and ensuring high service quality. Candidates should possess customer service experience in the freight forwarding sector, proficiency in English and Mandarin, and be detail-oriented. The position offers a dynamic work environment focusing on operational excellence and customer satisfaction.

Qualifications

• At least two years’ experience in customer service/operations in freight forwarding.
• Strong understanding of local compliance requirements.
• Knowledge of operational requirements from customers and agents.

Responsibilities

• Execute air freight shipments and documentation.
• Daily communication with customers by email and telephone.
• Coordinate shipment bookings with internal teams and vendors.

Skills

Customer service experience

Fluent in English

Fluent in Mandarin

Attention to detail

Strong interpersonal skills

Education

GCE ‘O’ Level and above

Tools

Cargowise

MS Office

Job description

Overview

To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.

Responsibilities

• Execute air freight shipments.
• Receive and set up shipment booking from customers.
• Liaise with internal air pricing for space booking.
• Liaise with internal gateway team on consolidation.
• Coordinate air exports shipment with appointed Airport CFS vendor .
• Execute air exports documentation.
• Monitor and ensure all shipments are uplifted.
• Daily communication with the customers by email and telephone.
• Coordinate with internal Air Pricing/Sales/Overseas to execute the shipment as per SOP’s requirements/Adhoc quote.
• Coordinate space booking with Internal Air Pricing/Gateway team/*Carrier, Consolidation planning, ULD building arrangement.
• Create initial bookings/shipment job in system.
• Perform invoicing/accrual on shipments handled.
• Arrange for shipment pick up with Airport CFS vendor.
• Declare Outward Permit Declarations.
• Sending out pre alert to customer & overseas offices.
• Checking and monitoring shipment uplift.
• Verify/create Payable Transactions on vendor local service provided.
• Response to query from client/overseas offices.
• In-depth knowledge of the FedEx Logistics operations system.
• Update Freightos/Briefcase Pricing with latest costs and sell rates .
• Support sales with bids, quotes and follow up on proposals timely.
• Maintains all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines.
• Act as an coordinator to communicate with sales team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling.
• Dedicate attention on project shipment space and load planning.
• Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.

Other duties as assigned to the position.

Qualifications

• GCE ‘O’ Level and above
• At least two (2) years’ experience in customer service/operations in freight forwarding industry
• Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
• Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
• Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
• Basic accounting knowledge is required.
• Proficiency in MS Office applications.
• Fluent in English, Mandarin and local languages (to be able to liaise with Mandarin speaking associates).
• Cargowise.
• Customs Competency Test.
• Detailed oriented.
• Strong interpersonal & communications skills.
• Trustful and a team player.
• Able to communicate with overseas office effectively and independently.
• Customer & result focused.

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees\' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

We\'re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!