Senior Business Analyst, Credit & Collections (1-year Renewable Contract)

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A financial services firm in Singapore seeks an experienced professional to lead business engagement and enhance credit and collections processes. You will work closely with internal teams and stakeholders to improve recovery performance and design efficient workflows. The ideal candidate has over 8 years of experience and strong skills in documentation and stakeholder coordination.

Qualifications

• 8+ years of relevant experience in Credit and Collections.
• Solid understanding of regulatory obligations in debt recovery.
• Experience with reporting automation and KPI design.

Responsibilities

• Lead end-to-end business engagement across planning and execution.
• Design full end-to-end workflows for processes.
• Collaborate with testing teams to convert requirements.

Skills

Credit and Collections expertise

Stakeholder coordination

Documentation skills

Analytical skills

Detail-oriented

Proficiency in Microsoft PowerPoint

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Job description

Responsibilities

• Lead end-to-end business engagement across planning, requirement scoping, solution discussions, change control, and risk management.
• Build strong communication channels with internal teams and vendors to manage expectations and provide clear project updates.
• Present capability status and solutions to senior stakeholders and leadership audiences.
• Translate high-level business needs into detailed documentation, user stories and acceptance criteria.
• Evaluate current credit/collections processes and identify opportunities for improvement and automation.
• Design full end-to-end workflows across both online and offline processes.
• Partner with developers and system analysts to clarify requirements and ensure technical solutions align with business needs.
• Support UI/UX discussions where relevant for user interface requirements.
• Work with product owners to refine backlog items and manage dependencies.
• Ensure operational readiness by coordinating with impacted business units.
• Collaborate with testing teams to convert requirements into test scenarios and sign-off criteria.

Qualifications

• 8+ years of relevant experience, with strong exposure to Credit and Collections in financial services.
• Solid understanding of Collections processes and strategies, Credit data, and Regulatory obligations in debt recovery
• Ability to analyze and enhance collection workflows to improve recovery performance.
• Experience supporting reporting automation and dashboard/KPI design for overdue and repayment tracking.
• Strong requirement-gathering, documentation, and stakeholder coordination skills.
• Detail-oriented with the ability to identify risks, gaps, and dependencies early.
• High proficiency with Microsoft PowerPoint, Excel, and Word.