Senior Business Analyst

The Nippon Telegraph and Telephone Corporation (NTT); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global technology services provider in Singapore seeks a Senior Business Analyst to bridge business challenges with technology solutions. The role requires advanced analytical skills, strong communication abilities, and expertise in project management methodologies. Candidates must possess a Bachelor's degree in Business or Information Technology and relevant certifications. Join an environment that embraces diversity and innovation.

Benefits

Diversity and inclusion culture

Global career opportunities

Professional development programs

Qualifications

• Advanced experience as a Business Analyst in a technology services environment.
• Experience in business requirement gathering and process mapping.
• ITIL knowledge and application experience.

Responsibilities

• Act as a bridge between business problems and technology solutions.
• Analyze and resolve business problems with technology.
• Document operational gaps and develop training materials.

Skills

Advanced understanding of business practices

Excellent team player

Meticulous attention to detail

Excellent communication skills

Advanced analytical skills

Education

Bachelor's degree in Business or IT

Project management certification

Professional in Business Analysis certification

Tools

Microsoft Exchange

PowerPoint

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Business Analyst is an advanced subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address more complex business, process and systems problems, and improvements in the organization.

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Key responsibilities

• Acts as a bridge between the business problems and the technology solutions.
• Analyzes, transforms and ultimately resolves the business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follows the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of multiple project elements with no supervision.
• Ensures the development of concepts and the management of these from inception through to post deployment.
• Performs any other related task as require

To thrive in this role, you need to have

• Advanced understanding of business practices and processes.
• Excellent team player who displays good client service orientation with well-developed administrative and organization skills.
• Advanced expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Excellent verbal and written communication skills.
• Advanced process mapping technology knowledge.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Advanced knowledge of project management methodology.
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.
• Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.

Required experience

• Advanced experience as a Business Analyst gained within a technology services environment.
• Advanced demonstrable experience as a system administrator or developer would be advantageous.
• Advanced experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Advanced demonstrable experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Workplace type

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.