Senior Building Manager (Site Lead)

JLL; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

JLL Singapore seeks a Senior Building Manager to lead the account and operations across multiple service lines within the Integrated Facility Management space. You will be the primary on-site contact, driving strategic client partnerships and delivering cost-saving initiatives while ensuring regulatory compliance and sustainable practices.

The role requires strong leadership of cross-functional teams, development of site business plans, and proactive stakeholder engagement to meet client

Qualifications

• Experience leading account and operations across multiple service lines.
• Proven track record in client relationship management.
• Strong capability in strategic planning, risk management and cost control.

Responsibilities

• Act as primary client contact and strategic partner.
• Develop annual site business plans aligned with client and firm growth.
• Drive cost-saving initiatives and sustainability improvements.
• Lead cross-functional teams to ensure compliant, safe operations.
• Oversee on-site operations, contracts and risk management.
• Provide 24/7 emergency support and manage out-of-hours issues.

Skills

Strategic leadership

Client relationship management

Operational excellence

Contract management

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Building Manager (Site Lead) - Job Description

Position Overview

The Senior Building Manager is the Account & Operations Lead and serves as one of JLL's most important front-line leadership positions, responsible for delivery to the client across multiple service lines while managing diverse responsibilities and priorities. This role acts as the primary point of contact for all matters related to the account, building and maintaining strong, long-lasting customer relationships backed by competence, knowledge, and experience. The role is accountable for strategic leadership, operational excellence, cost savings, compliance, innovation, risk management, and supporting dynamic client needs in the Integrated Facility Management (IFM) space. This role requires advanced technical and customer experience expertise, project management skills, and the ability to lead teams in complex, regulated environments.

Key Accountabilities & Responsibilities

Strategic Leadership Management

• Act as the primary point of contact for all matters specific and related to the account, serving as a strategic partner to the client.
• Create and execute annual site business plans aligned with client growth and JLL growth plans and initiatives that support account expansion and win:win outcomes.
• Drive and track cost-saving initiatives and innovative solutions (including technology, process, and sustainability improvements) to deliver measurable value and support account profitability and growth.
• Build and maintain strong, long-lasting customer relationships, ensuring deep understanding of client business and strategic objectives.
• Ensure seamless and efficient delivery, improving cost optimization, mitigating risk, and fostering sustainable practices, including the development of the team and cross-skilling.

Client Relationship Management

• Conduct regular client engagements, including weekly operations meetings, monthly management review meetings, and quarterly business reviews (QBRs).
• Demonstrate strong attention to detail and proactive communication of updates, issues, risk mitigation solutions, and delays.
• Proactively engage stakeholders to ensure that on-site client expectations are met.
• Build and develop effective client/stakeholder relationships across multiple levels of the organizations (JLL and Client).
• Serve as on-site key point of contact for Facilities in the client's premises.
• Maintain close liaison with the client on-site representatives to address problems and/or enhance working environment performance.

Operational Excellence & Site Operations Management

• Manage all building-related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy, reliability, and safety of work methods and systems.
• Ensure compliance with contract requirements and manage risk, acting as the ultimate compliance authority for the account.
• Manage internal reporting such as development tracker, opex and capex pipeline, compliance, risk, and issues.
• Recommend continuous quality improvement practices and implement industry best practice operations.
• Implement building procedures and performance measures and ensure they are maintained at all times.
• Ensure all Critical Environment (CEM) requirements are met, including compliance with ISO, BCA and HSE standards.
• Review existing operations regularly to reduce costs and improve operational standards.
• Provide 24/7 emergency call support and site attendance as required.
• Coordinate critical out-of-hours issues and participate as a key team member in investigations and responses to emergency situations.
• Ensure uninterrupted site operations and be present at major events, incidents, and shutdowns.

Business Development & Growth

• Develop new business and identify new and innovative business opportunities, expanding the share of wallet by solving client pain points.
• Initiate and participate in contract negotiations and agreements.
• Work collaboratively with facilities team colleagues both within the client location and in the wider Jones Lang LaSalle network.
• Act as a strategic partner to the client, identifying and supporting account growth opportunities, expanding service scope, and ensuring mutually beneficial outcomes.

Team Leadership & People Management

• Build and lead empowered, technically capable account teams whose competencies align with the client's industry and business.
• Foster ta