Senior Automotive Assessor

COMFORTDELGRO ENGINEERING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A professional automotive service company in Singapore is seeking a skilled Senior Automotive Assessor to guide customers through the repair process. You will help customers understand their repair options, navigate insurance claims, and ensure vehicles are back on the road safely. Key requirements include a minimum NITEC in Automotive Technology, at least 3 years of automotive industry experience, and possession of a Class 3 Driving License.

Qualifications

• At least 3 years of experience in the Automotive Industry.
• Strong technical knowledge of vehicle repair and repair estimates.
• Basic troubleshooting skills to identify common vehicle faults and repair needs.
• Must possess a valid Class 3 Driving License.
• Singaporean and Permanent Resident only.
• Good interpersonal and negotiation skills.
• Singaporean and Permanent Resident only.

Responsibilities

• Guide customers through the repair process with confidence and care.
• Provide professional repair recommendations to customers.
• Log gear reporting details accurately into the system.
• Assess and classify accident repair types using the BOLA guidelines.
• Schedule vehicle inspections with appointed surveyors.
• Represent customers in discussions with insurers regarding coverage.
• Prepare and send Letter of Demand to insurers.
• Administer paperwork related to repairs and claims.

Skills

Negotiation

Accident Insurance

Customer Engagement

Accident reporting

Estimates

Vehicles

Assessor

Driving License

Class 3 Driving License

Automotive Industry

Communication Skills

Automotive Technology

Education

NITEC in Automotive Technology or related discipline

Job description

Roles & Responsibilities

We’re looking for a skilled Senior Automotive Assessor who can guide customers through the repair process with confidence and care. In this role, you’ll be the trusted advisor who helps customers understand their repair options, navigate insurance claims, and ensure their vehicles get back on the road smoothly and safely.

Key Responsibilities

Customer Engagement

• Attend to walk-in customers and assist with accident reporting.
• Provide professional and appropriate repair recommendations to customers.
• Log gear reporting details accurately into the system.

Claims Classification

• Assess and classify accident repair types using the Barometer of Liability Chart (BOLA) guidelines.

Survey Coordination

• Schedule and coordinate vehicle inspections with appointed surveyors.

Insurance Negotiation

• Represent customers in discussions with insurers regarding coverage and repair costs.
• Finalize the repair cost with the surveyors.

Documentation & Communication

• Prepare and send Letter of Demand (LOD) to insurers.
• Administer all paperwork related to repairs, costing, claims, and invoicing for customers and insurers.

Job Requirements

• Minimum NITEC in Automotive Technology or related discipline.
• At least 3 years of experience in the Automotive Industry.
• Strong technical knowledge of vehicle repair and repair estimates.
• Basic troubleshooting skills to identify common vehicle faults and repair needs.
• Must possess a valid Class 3 Driving License.
• Good interpersonal and negotiation skills.
• Singaporean and Permanent Resident only.

Key Skills

• Negotiation
• Accident Insurance
• Customer Engagement
• Accident reporting
• Estimates
• Vehicles
• Assessor
• Driving License
• Class 3 Driving License
• Automotive Industry
• Communication Skills
• Automotive Technology