Senior Associate Sales Operations Analyst

NTT; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global technology company in Singapore is seeking a Senior Associate Sales Operations Analyst to drive analysis and reporting on sales opportunities. The role requires experience with Salesforce and collaboration across departments. Ideal candidates will possess a Bachelor’s degree in business or sales and demonstrate strong analytical and problem-solving skills. This position offers a hybrid working model and involves engaging with various stakeholders across the APAC region.

Qualifications

• Ability to collaborate and interact professionally.
• Ability to identify trends and areas for improvement.
• Some knowledge and understanding of sales processes, tools and methodologies.

Responsibilities

• Conduct analysis of sales and profitability data.
• Create reports and visualizations from collected data.
• Support sales teams with data sets and applications.
• Identify opportunities for sales process improvement.

Skills

Understanding of IT operations

Business acumen

Collaboration skills

Knowledge on sales processes

Problem analysis

Education

Bachelor's degree or equivalent in business or sales

Tools

Salesforce

Quote tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Sales Operations Analyst is integral in driving and fulfilling the needs of our business by working with sales, marketing, product, client success, and other group to manage and report on sales opportunities and their supporting efforts to secure a successful pursuit. This position works with various departments to gather business requirements for future development efforts to drive automation and enablement.

This role shall assists with the maintenance of strategic data within our systems and uses that information to produce materials for the Sales Operations team's regular reporting and presentation cycles with their stakeholders. This position also creates reports and visualizations as a result of their analysis of company data and presents those findings to various groups in the organization, including management.

Key responsibilities

• Contributes to gathering data and conducting analysis of company sales and profitability.
• Provide ad hoc analyses to understand quotas, sales rep performance, and sales metrics
• Supports the examination of sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Facilitates sharing of reports and sales data between sales, marketing, client success and legal departments to understand and communicate deal progression, status, and next steps with various stakeholders.
• Supports sales teams by creating, evaluating and optimizing data sets and sales applications and platforms.
• Contributes to the implementation by sales forecasting by analyzing past data and trends to forecast future sales.
• Supports the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.
• Use accurate data sources to create reports and presentations on a regular basis for consumption by the management team.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. (primarily Salesforce)
• Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Ability to develop and manage project schedules, identify risks, and clearly communicate them to project stakeholders.
• Performs other duties as assigned.

To thrive in this role, you need to have

• Some understanding of the vast range of IT operations and service offerings.
• Relevant demonstrable knowledge and understanding of IT industry environment and business needs.
• Some business and commercial acumen.
• Ability to collaborate and interact professionally and to build sound working relationships.
• Some understanding of the relevant sales environments and ability to grasp the challenges facing the sales force.
• Displays the ability to identify trends and areas for improvement.
• Some understanding of solution selling concepts and solid knowledge on sales process design.
• Displays problem analysis and solution formulation skills.
• Demonstrates learning and service orientation.
• Some knowledge and understanding of sales processes, tools and methodologies.
• Willingness to learn.

Academic qualifications and certifications

• Bachelor's degree or equivalent in business or sales or a related field.

Required experience

• Moderate level of experience with Salesforce.
• Moderate level of experience with quote tools is an advantage.
• Moderate level of sales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization.
• Moderate level of experience building sales metrics and models (for example, pipeline and forecast models).

Other requirement

• This role requires flexibility, as it encompasses not only Singapore but also the broader APAC and Japan regional scope. Additionally, some initiatives are driven by the EMEA team, which may occasionally necessitate participation in calls outside of standard working hours, including evenings.

#GlobalDataCentersCareers

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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