Senior / Associate, Health Information Management Services (2-year contract)

Changi General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare facility in Singapore is seeking a responsible individual to ensure timely processing of medical reports. Duties include handling inquiries, monitoring requests, and liaising with clinical departments. Requirements include a diploma and preference for service industry experience. Strong computer skills and effective communication are essential. The role operates Monday to Friday with designated office hours.

Qualifications

• Minimum of one year of working experience in the service industry preferred.
• Prior experience in frontline service is an advantage.

Responsibilities

• Ensure timely processing of medical reports and related requests.
• Responsible for all monetary transactions pertaining to processing requests.
• Monitor and track completion of required reports.
• Attend to public enquiries through email and phone.
• Assist walk-in patients with medical report applications.

Skills

Good problem-solving skills

Good communication skills

Proficient in computer applications

Proficient in Microsoft Office

Education

Diploma in any field

Job description

Responsibilities:

• Ensure timely processing of medical reports and related requests in accordance with set guidelines and procedures
• Responsible and accountable for all monetary transactions pertaining to the processing of these requests
• Monitor and track completion of the required reports and liaise with clinical departments and patients / customers to facilitate the completion of the requests
• Attend to public enquiries through email and phone. Reply to emails and follow through on online services within the stipulated timeframe
• Attend to walk-in patients’ enquiries and assist with their medical report applications. Assist with logistics such as mail dispatch and collection and update records status in the relevant system accordingly
• Any other duties assigned from time to time

Requirements:

• Diploma in any field
• Minimum of one year of working experience in the service industry preferred
• Prior experience in frontline service is an advantage
• Proficient in computer applications and Microsoft Office
• Good problem-solving and communication skills

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm