Senior/Associate Executive, Office of Patient Experience

KK Women's and Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Senior/Associate Executive to manage patient feedback and inquiries. Responsibilities include attending to patients, handling feedback, and maintaining documentation. Ideal candidates should have a diploma, strong interpersonal skills, and proficiency in Microsoft Office. The role offers opportunities for engaging with patients in a fast-paced environment.

Qualifications

• Diploma in any discipline, ideally with relevant healthcare experience.
• Excellent interpersonal and communication skills in both verbal and written formats.
• Bilingual in English and a second language preferred.
• Capable of managing high volumes of work with accuracy.
• Enjoys teamwork and engaging with people.
• Proficient in Microsoft Office applications.

Responsibilities

• Support OPE in managing feedback and responses within the hospital.
• Attend to walk-in patients and families and respond to OPE Hotline calls.
• Review and follow up on feedback received and document appropriately.
• Provide timely updates into the feedback database.

Skills

Interpersonal skills

Communication skills

Bilingual (English and a second language)

Ability to handle high work volumes

Teamwork

Proficiency in Microsoft Office

Education

Diploma in any discipline

Job description

Senior/Associate Executive, Office of Patient Experience

KK Women's and Children's Hospital – Bukit Timah

Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry
• Excellent interpersonal and communication skills (both verbal and written)
• Effectively bilingual in English and a second language
• Able to handle high work volumes and work at a fast pace with accuracy
• Enjoys engaging people and thrives on working in a team
• Proficient in Microsoft Office applications

We are an equal opportunities employer.