Senior, Associate Executive, Medical Concierge

MCI Career Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare staffing service in Singapore seeks a Patient Liaison Executive to act as the primary interface for VIP patients. The role involves providing personalized care and managing logistics from pre-admission to post-discharge. Candidates must have a diploma or degree in relevant fields and a minimum of 5 years in client-facing roles, preferably in healthcare. Excellent communication skills and emotional intelligence are crucial for success in this role.

Qualifications

• Minimum 5 years in client-facing roles, preferably in healthcare, hospitality, or premium service environments.

Responsibilities

• Act as the primary liaison for VVIP, VIP, and CIP patients.
• Provide concierge-level service from pre-admission to post-discharge.
• Coordinate and manage medical appointments and follow-ups.
• Handle confidential patient information with utmost discretion.
• Respond to inquiries via email and phone.
• Maintain communication with referring GPs regarding patient outcomes.

Skills

Exceptional interpersonal and communication skills in English

Strong written communication for professional correspondence

High emotional intelligence and discretion

Cultural competence and sensitivity

Excellent multitasking and time management abilities

Education

Diploma or Bachelor's Degree in Hospitality

Diploma or Bachelor's Degree in Healthcare Administration

Diploma or Bachelor's Degree in Business

Diploma or Bachelor's Degree in Other related fields

Job description

Job Summary: Patient Liaison Executive

📍 Location: Kent Ridge, Singapore (West Region)
🕒 Work Hours: Office Hours (8:30 AM – 6:00 PM)
Flexibility required for occasional weekend coverage during VIP/VVIP visits
📌 Type: Full-Time
📈 Status: Actively Reviewing – New Position

Qualifications & Experience

Education:

• Diploma or Bachelor's Degree in Hospitality
• Diploma or Bachelor's Degree in Healthcare Administration
• Diploma or Bachelor's Degree in Business
• Diploma or Bachelor's Degree in Other related fields

Experience:

• Minimum 5 years in client-facing roles, preferably in healthcare, hospitality, or premium service environments

Salary Range: SGD 3,000 – 4,200

Key Responsibilities

• Act as the primary liaison for VVIP, VIP, and CIP patients, ensuring a seamless and personalized care journey
• Provide concierge-level service from pre-admission to post-discharge
• Coordinate and manage:
  • Medical appointments, procedures, admissions, and follow-ups
  • Logistics including scheduling, transport, documentation, and real-time communication
• Handle confidential patient information with utmost discretion
• Respond to inquiries via email and phone, including those from general practitioners (GPs)
• Support with treatment cost estimates, billing, and insurance matters
• Maintain communication with referring GPs regarding patient outcomes and services
• Work staggered hours, including weekends, based on client needs

Skills & Attributes

• Exceptional interpersonal and communication skills in English (additional languages are a plus)
• Strong written communication for professional correspondence
• High emotional intelligence and discretion in handling sensitive situations
• Cultural competence and sensitivity when working with international clientele
• Excellent multitasking and time management abilities

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Kuak Weixiong Owen

Registration Number: R25157568

EA License No: 06C2859 (MCI Career Services Pte Ltd)