Senior Associate, Business Management Support, Consumer Banking Operations, Grou

DBS Bank Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent financial institution in Singapore is seeking a candidate to manage operational processes and enhance the Ops Management Tool. The role requires a bachelor's degree in Business or related fields, strong analytical and communication skills, and proficiency in SQL and data analysis tools. The successful candidate will collaborate with various teams and help in optimizing operational efficiency while addressing issues promptly. A competitive salary and benefits package is offered.

Benefits

Competitive salary and benefits package

Qualifications

• Strong analytical and problem-solving skills with the ability to interpret and present data effectively.
• Proficient in the use of data analysis tools and techniques.
• Ability to work collaboratively in a cross-functional team environment.

Responsibilities

• Serve as a Custodian of the Ops Management Tool, providing insights into operations demand and resource allocation.
• Deliver data-driven insights for escalation and identification of opportunities for improvements.
• Collaborate with cross-functional teams in the development, enhancement and upgrades of the Ops Management Tool.

Skills

Analytical skills

Problem-solving

Data presentation

Communication skills

Stakeholder management

Team collaboration

Education

Bachelor's degree in Business, Information Technology, or a related field

Tools

SQL

Excel

Data visualization software

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Serve as a Custodian of the Ops Management Tool, providing crucial insights into operations demand and resource allocation
• Deliver data-driven insights for escalation and identification of opportunities for improvements
• Analyze data, identify trends, and recommend actionable insights to drive operational efficiency
• Maintain comprehensive parameter and access management for the MTK suite
• Ensure accurate and timely data instrumentation and reporting
• Provide support and guidance to stakeholders on the effective utilization of the Ops Management Tool
• Promptly address application fixes and troubleshoot issues to minimize downtime and ensure seamless operation.
• Collaborate with cross-functional teams in the development, enhancement and upgrades of the Ops Management Tool

Requirements

• Bachelor's degree in Business, Information Technology, or a related field
• Strong analytical and problem-solving skills with the ability to interpret and present data effectively
• Proficient in the use of data analysis tools and techniques, such as SQL, Excel, and data visualization software
• Excellent communication and stakeholder management skills
• Ability to work collaboratively in a cross-functional team environment
• Demonstrated experience in process improvement and optimization

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.