Senior Associate / Assistant Manager, Airport Operations Services, Customer...

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport management company in Singapore is seeking a motivated individual to excel in service operations management. You will enhance the passenger experience through service planning and innovative solutions, engaging with various stakeholders and leading service enhancements. The role requires a degree and experience in service design, with strong leadership and communication skills. Join the team to make a significant impact in delivering exceptional service.

Qualifications

• 3+ years of experience in service design, planning, or development.
• Strong presentation and storytelling skills.
• Ability to thrive in a dynamic and fast-paced environment.

Responsibilities

• Foster collaborative relationships to drive service excellence.
• Deliver key service performance metrics and maintain reputation.
• Develop innovative solutions to enhance passenger experience.

Skills

Service operations management

Leadership

Communication skills

Data visualization

Problem-solving

Education

Good Degree in any discipline

Tools

Tableau

PowerBI

Job description

We are looking for a motivated and results-oriented individual with a strong background in service operations management, passionate about delivering exceptional service through a customer-centric approach to service planning, design, and innovation.

You join a team dedicated to enhancing the Changi Experience by providing personalised passenger support, harnessing technology for efficiency, and optimising workforce management.

Job Responsibilities

• Foster strong, collaborative relationships with internal and external stakeholders to drive and deliver service excellence.
• Own and deliver key service performance metrics, ensuring seamless execution and maintaining Changi's reputation for service excellence.
• Analyse service gaps and opportunities, develop innovative solutions to enhance the passenger experience, and drive continuous improvement.
• Lead and collaborate with cross-functional teams to design and implement service enhancements, ensuring alignment with Changi's strategic objectives.

Job Requirements

• Good Degree in any discipline.
• At least three (3) years of relevant experience in service design, service planning and/or service development.
• Good written and verbal communication skills, with strong presentation and storytelling skills.
• Proven leadership track record and possess strong people management skills.
• A good team player who is resourceful and able to work independently.
• Ability to multi-task and thrive in a dynamic and fast paced environment.
• Proficiency in data visualization & business intelligence tools (e.g. Tableau, PowerBI).