Senior Assistant Manager, Student Administration

Nanyang Technological University; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Singapore is seeking to hire an individual to lead and support daily operations in their Undergraduate Programmes Office. The successful candidate will manage academic advising, student programme changes, and liaise with stakeholders to enhance student experience. To qualify, candidates should have a Bachelor's degree and 3-5 years of relevant experience, particularly in education. Strong people management and analytical skills are essential for this role.

Qualifications

• Minimum 3 to 5 years of relevant working experience, preferably in education.
• Prior experience in a relevant administrative role in higher learning is advantageous.
• Strong leadership and supervisory experience required.

Responsibilities

• Liaise with internal stakeholders for business streaming arrangements.
• Process students’ requests for changes and manage appeals.
• Review and approve Students’ Leave of Absence applications.

Skills

People management

Interpersonal skills

Analytical skills

Problem-solving

Organizational abilities

Microsoft Office proficiency

Education

Bachelor’s degree

Job description

Job Description

This position is within the Undergraduate Programmes Office (UPO) and is required to lead and support the daily operations in UPO, enhancing the overall NBS student experience.

Responsibilities

• Liaise with internal stakeholders to work out business streaming arrangements (major capacity and system setup)

• Provide streaming updates and reports to management

• Process students’ requests to change programme, manage appeals and provide recommendations

• Reviewing and approving Students’ Leave of Absence applications

• Review, provide advisory to all matters relating to candidature matters and assess any anomalies in progression pathways.

• Referral to respective support as and when necessary, such as UPO Student Care Team

• Process Re‑admission, withdrawal and termination student matters

• Responsible for all freshmen credit transfer annually

• Review, evaluate and provide advisory on course exemption matters

• Provide support at bi-annual Course Registration exercise

• Provide academic advisory to students

• Support ad hoc projects/ assignments, events, and outreach activities.

• Any other responsibilities and duties assigned by the reporting manager and Assoc Deans

Requirements

• A Bachelor’s degree from a recognized university

• Possess minimum 3 to 5 years of relevant working experience, preferably in the education sector

• Prior experience in a relevant administrative role in an institution of higher learning will be advantageous

• Strong people management and leadership skills; Supervisory experience is required

• Influencer with good interpersonal and communications skills to work well with people collaboratively

• Self‑motivated, resourceful, and flexible in adjusting and responding to changing priorities

• Ability to work independently and as a team, personal initiative, and team spirit in the effective implementation of projects

• Ability to manage multiple stakeholders, multi‑task and deliver with quality and timeliness

• Strong analytical and problem‑solving skills, planning and organizational abilities

• Organised and meticulous with an eye for details

• Proficient in Microsoft Office application

We regret that only shortlisted candidates will be notified.