Senior/ Assistant Manager, SingHealth Staff Protection Office

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Singapore seeks a dedicated Senior/Assistant Manager to provide guidance on handling incidents of abuse and harassment. The role involves managing responses to incidents, implementing safety programs, and supporting the Staff Protection Council. Ideal candidates will possess a Bachelor's degree and have abilities in organization, analytics, and teamwork. An advantage is relevant healthcare experience.

Qualifications

• Experience in the healthcare industry and patient care operations is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Provide guidance and support in handling incidents of abuse or harassment.
• Manage immediate responses to incidents and oversee reporting processes.
• Lead the implementation of the Staff Protection Programme.

Skills

Organisational skills

Analytical skills

Coordination skills

Initiative

Education

Bachelor’s Degree in any discipline

Job description

We are looking for a dedicated Senior/ Assistant Manager to join our SingHealth Staff Protection Office. Reporting directly to the Manager, you will serve as the key point of contact for SingHealth institutions, providing guidance and support in handling incidents of abuse or harassment involving patients and their next of kin.

In this role, you will work closely with frontline staff to ensure that all policies related to incident response are both effective and relevant. Your responsibilities will include managing immediate responses to incidents, overseeing reporting processes, and coordinating post-incident management strategies. You will also play a pivotal role in cascading and implementing Standard Operating Procedures (SOPs) across institutions and preparing comprehensive reports to support management decision‑making.

As part of the team, you will lead the implementation of the Staff Protection Programme, which is focused on promoting safety, preventing incidents, and protecting staff. Additionally, you will provide secretariat and administrative support to the Staff Protection Council, drive initiatives to enhance staff protection strategies, and take on special projects as needed.

Requirements

• Bachelor’s Degree in any discipline
• Relevant experience in the healthcare industry and patient care operations will be advantageous
• Good organisational skills with the ability to perform analytical and coordination work
• Independent team player with initiative