Senior Assistant Manager, Office of Digital Empowerment

SINGAPORE HEALTH SERVICES PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a Senior Assistant Manager to manage the GenAI platform, supporting users with self-service capabilities and fostering innovation within the healthcare ecosystem. The ideal candidate has a degree in a related field and experience with GenAI technologies or LLMs. Key skills include user training, documentation, and stakeholder coordination, with a focus on operational efficiency and patient care enhancement.

Qualifications

• At least 4 years of relevant experience.
• Minimum 1-year hands-on experience with GenAI technologies or LLMs.
• Experience in platform operations, user training, and documentation.

Responsibilities

• Manage GenAI platform operations including monitoring usage and performance.
• Enable users through platform guidance, creating user documentation.
• Support departments in use case identification and implementation.
• Drive innovation by researching emerging GenAI capabilities.
• Coordinate with End User Support teams for access management.

Skills

GenAI technologies

Platform operations

User training

Stakeholder coordination

Problem-solving

Communication

Education

Degree in Computer Science, Information Technology, Data Science or related field

Job description

The Office of Digital Empowerment is dedicated to revolutionising SingHealth's healthcare ecosystem through innovative digital technologies, enhancing patient care and operational efficiency whilst fostering innovation and collaboration.

As a Senior Assistant Manager, you will support implementation and management of SingHealth's GenAI Platform, establishing self-service capabilities for users to develop and deploy GenAI solutions whilst maintaining governance and security standards.

Your key responsibilities include:

• Manage GenAI platform operations including monitoring usage and performance, tracking metrics, maintaining configurations, and coordinating vendor updates whilst documenting platform settings and changes.
• Enable users through platform guidance, creating user documentation, supporting training programmes, assisting with prompt engineering, and maintaining knowledge bases and FAQs to resolve usage queries.
• Support departments in use case identification and implementation, assist in prompt template creation, document successful implementations, and track performance whilst sharing best practices and learnings.
• Drive innovation by researching emerging GenAI capabilities, documenting success stories, maintaining prompt engineering best practices, creating reusable templates, and supporting the GenAI community of practice.
• Coordinate with End User Support teams for access management needs and maintain relationships with internal and external agencies whilst staying current with platform updates and features.

Job Requirements:

• Degree in Computer Science, Information Technology, Data Science or related field with at least 4 years relevant experience.
• Minimum 1-year hands-on experience with GenAI technologies or LLMs
• Experience in platform operations, user training, documentation, and stakeholder coordination is advantageous.
• Healthcare industry experience will be advantageous.
• Strong analytical and problem-solving skills with excellent attention to detail and communication abilities, including explaining technical concepts to non-technical users.