Senior Manager, Clinical Operations (Integrated Care)

Woodlands Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is looking for a Senior/Assistant Manager to lead the innovative WH@Home program, enabling patients to receive hospital care at home. This role requires strong project management skills, data analysis, and the ability to work closely with various stakeholders. Candidates should have a university degree and 3-4 years of related experience in operations or service, preferably in healthcare. The position may involve weekend work.

Qualifications

• At least 3-4 years of experience in operations or service.
• Healthcare or community care experience preferred.

Responsibilities

• Support operational teams in implementing WH@Home initiatives.
• Perform data collection, analysis, and reporting.
• Develop clinical and operational pathways for WH@Home.
• Foster partnerships with stakeholders for program support.

Skills

Project management skills

Analytical thinking

Interpersonal communication

Organizational skills

Education

University Degree

Tools

Microsoft Office (Excel, Word, Power Point)

Job description

JOB PURPOSE

Launched in May 2024, WH@Home is an innovative “virtual” ward pilot program that enables eligible patients to receive the same high standard of hospital care from the comfort of their own homes, complemented by 24/7 access to a dedicated clinical team. This initiative is part of the national MIC@Home project, which aims to alleviate the pressure on acute hospital beds by assessing the feasibility of providing care at home for patients who do not require high-acuity monitoring.

The program emphasizes three key aspects:

a) Simple Care: Focusing on the needs that matter most to patients and their next of kin.

b) Safe Care: Providing care with a calculated risk approach while ensuring a robust safety net.

c) Scalable Care: Achieving cost-efficiency and ease of scalability without compromising the quality of care or resources.

The Senior / Assistant Manager will work closely with Medical, Nursing, Allied Health and Ops Departments across Woodlands Health to advance and sustain the WH@Home programme. This position involves supporting the Manager, Senior Manager, or Deputy Director in guiding operational teams and spearheading project initiatives.

MAJOR DUTIES & RESPONSIBILITIES

Specific

• Main Work Streams
  • Programme design, implementation, and evaluation
    • Develop clinical and operational pathways that advance and sustain WH@Home.
    • These include:
      • Model of care development
      • New referral sources
      • New care paths
      • Plan and innovate clinical operations to implement new initiatives
      • Identify and implement innovative digital health solutions and system integration solutions to enhance programme delivery and patient outcomes
      • Infrastructure, manpower, analytics, technology and other requirements needed to implement the programme
• Data collection, monitoring and analysis
  • Perform data collection, data analysis and data management for BAU reporting
  • Coordinate the data efforts required for reporting to WH Management, NHG, MOH/MOHT, and other relevant stakeholders
  • To liaise with relevant stakeholders for data report submission
• Procurement
  • Administrative and secretariat support for purchase related activities for medical and non- medical equipment including hospital wide standardisation of equipment, integration between equipment and workflows, as well as management of funds
  • Writing of proposal papers to facilitate approval of various stages such as pre-sourcing, evaluation and award
  • Management of timelines to ensure timely follow-up and closure of key action items
• Strategic Development & Implementation
  • Support the strategic planning and development effort for WH@Home.
  • Foster partnership with key stakeholders including internal leaders from other enterprise, Clinical Leaderships, NHG HQ as well as external partners (community partners and other PHIs)
  • Secretariat support for committee and workgroup meetings
• General
  • Plan and innovate programmes to future-proof WH@Home with emphasis on financial and process efficiencies
  • Serve as the operational coverage for cluster-wide activities during management absence, ensuring continuity of critical functions and decision making.
  • Support cluster-level strategic initiatives and facilitate cross-departmental collaboration to enhance integrated care delivery

Weekend work might be required.

JOB REQUIREMENTS

Education / Training / Experience

• University Degree
• Well-versed in Microsoft Office applications – Excel, Word, Power Point
• At least 3-4 years of related experience in a similar capacity, preferably in an operations or service background
• Healthcare or community care experience is a bonus

Attributes

• Ability to plan, organize, supervise and execute
• Strong project management skills
• Analytical and innovative thinker
• Strong interpersonal and communication skills
• Ability to manage diverse stakeholders effectively
• Ability to work independently and across teams