Senior Application Support Analyst (Banking Domain)

Capgemini Singapore PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology consulting firm in Singapore is seeking an experienced Application Support Analyst to ensure the smooth operation of critical banking applications. The role involves application monitoring, incident management, and collaboration with global teams in a fast-paced environment. The ideal candidate has over 8 years of experience in application support, strong knowledge of Capital Markets, and proficiency in SQL. This position offers opportunities for continuous improvement and automation.

Qualifications

• Minimum 8 years of experience in application support or development, preferably in financial services.
• Strong interest in Capital Markets, including FX, fixed income, derivatives, and equities.
• ITIL certification is an advantage but not mandatory.

Responsibilities

• Define and implement monitoring strategies in coordination with build teams.
• Provide Level 1 and Level 2 support to users.
• Conduct root cause analysis and manage post-incident follow-ups.

Skills

Application support experience

Financial services knowledge

Technical proficiency in SQL

Analytical skills

Communication skills

Tools

ITRS Geneos

Elastic

Splunk

Job description

About the Role

We are looking for a proactive and experienced Application Support Analyst to join our team supporting banking applications. This role is critical in ensuring the smooth operation of revenue-generating applications used by Front Office Sales and Middle Office teams. You will be responsible for application monitoring, incident management, and continuous improvement initiatives across global teams.

Key Responsibilities

Application Monitoring & Operations

• Define and implement monitoring strategies in coordination with build teams.
• Investigate and resolve end-user requests related to application performance and functionality.
• Supervise daily and monthly operational chains in collaboration with infrastructure and production teams.
• Support and troubleshoot daily batch processes to ensure timely completion.
• Track and report key performance indicators (KPIs) weekly and monthly to drive operational efficiency.

Incident & Request Management

• Provide Level 1 and Level 2 support to Sales, Middle Office, and Back Office users.
• Own and manage incidents, ensuring swift resolution with minimal business impact.
• Handle user requests and manage the team’s request backlog effectively.
• Ensure all tickets are well-documented with relevant information for traceability.

Problem Management & Continuous Improvement

• Conduct root cause analysis and manage post-incident follow-ups.
• Collaborate with build teams to prioritize and resolve recurring issues.
• Contribute to non-functional requirements and promote monitoring-as-code practices.
• Maintain a comprehensive knowledge base for supported applications.

Functional & Technical Support

• Ensure accurate calculation of Volume Credit and Markup.
• Administer platforms in coordination with internal and external system providers.
• Resolve Straight Through Processing (STP) issues.
• Operate within a global 24x7 support model (follow the sun’).
• Uphold internal policies and procedures.
• Provide support and guidance to team members and business users.

Qualifications & Profile

• Minimum 8 years of experience in application support or development, preferably in financial services.
• Strong interest in Capital Markets, including FX, fixed income, derivatives, and equities.
• Familiarity with broker and clearing platforms (e.g., Tradeweb, Murex, DTCC, LCH/JSCC).
• Experience with financial market tools (e.g., Bloomberg, Reuters).
• Knowledge of monitoring tools such as ITRS Geneos, Qokpit, Elastic, Splunk, Datadog.
• Technical proficiency in SQL, Unix/Linux scripting, and preferably Java or Python.
• Experience with XML, PL/SQL, MQ, CFT, and Control-M is a plus.
• Strong analytical, communication, and time management skills.
• Ability to manage SLAs, KPIs, client communications, and escalation processes.
• ITIL certification is an advantage but not mandatory.

Other Requirements

• Willingness to participate in weekend and holiday coverage on a rotational basis.
• Commitment to continuous improvement, automation, and service quality.

Equal Opportunity Statement

We are committed to fair and inclusive hiring practices. All applications will be considered based on merit, regardless of age, race, gender, religion, marital status, family responsibilities, or disability.