Senior Application Analyst Programmer

Adecco; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent staffing agency in Singapore is seeking a Back-Office Application Support Specialist to resolve user-impacting incidents related to Calypso. The ideal candidate will have a minimum of 7 years of hands-on experience with Calypso and strong problem-solving abilities. Responsibilities include providing Level 2 support and implementing application monitoring to enhance incident detection. This role offers a dynamic work environment and opportunities for continuous improvement.

Qualifications

• Minimum 7 years of hands-on experience with Calypso as a back-office application.
• Experience with regulatory reporting (e.g., MMSR).
• Willingness to participate in on-call rotation for night and weekend support.

Responsibilities

• Resolve user-impacting incidents swiftly and efficiently.
• Act as the primary communication channel between IT and stakeholders.
• Define and implement application monitoring for timely incident detection.

Skills

Calypso proficiency

Communication skills

Problem-solving

Analytical abilities

Job description

The Opportunity

Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success. They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Responsibilities

• Resolve user-impacting incidents swiftly and efficiently, ensuring thorough investigation and clear communication throughout the incident lifecycle.
• Proactively identify workarounds and coordinate stakeholders during major incidents.
• Handle user requests promptly, prioritizing based on urgency and impact, and escalating when necessary while remaining the main point of contact.
• Drive sustainable solutions to prevent recurring issues by identifying root causes and proposing improvements such as feature development, automation, or help updates.
• Act as the primary communication channel between IT and stakeholders, collaborating with support engineers, users, and other teams.
• Follow established processes and contribute to continuous improvement initiatives.
• Define and implement application monitoring for timely incident detection, using monitoring-as-code where applicable.
• Supervise and monitor batch chains to ensure timely issue resolution and minimize downtime.
• Produce regular reports on data quality and streamline processes to reduce manual intervention.
• Provide Level 2 application support to back-office users and manage incidents and requests from business and IT teams.
• Coordinate multi-team incident resolution and contribute to problem management and continuous improvement.
• Maintain a knowledge base and support training initiatives to reduce user requests.
• Participate in release testing, performance analysis, and production deployment and validation, including weekend releases on a rotating schedule.
• Write and maintain code based on technical specifications for software applications and systems.

Requirements

• Minimum 7 years of hands‐on experience with Calypso as a back‑office application.
• Experience with Calypso version 16.
• Proficiency in Calypso back‑office functionalities including: Engines, Events, Filters, Reporting Framework, ScheduledTask
  Message/SWIFT messages, Transfers, Settlement Delivery Instructions
  Accounting, Pricers, Workflows, Reconciliation processes
• Understanding of financial assets (FX, money market, cash) and trade lifecycle.
• Experience with regulatory reporting (e.g., MMSR).
• Willingness to participate in on‑call rotation for night and weekend support.

Professional Skills & Mindset

• Strong communication and interpersonal skills for effective collaboration.
• Excellent problem‑solving and analytical abilities.
• Ability to work under pressure and manage time effectively.
• Interest in technology trends and community participation.
• Eagerness to learn and adapt to new technologies.
• Perseverance and diligence in achieving goals.
• Passion for sharing knowledge and mentoring team members.
• Self‑motivated, autonomous, and a strong team player.

Next Step

Click “apply” or send resume to: Tamanna Bilandi

[e-mail]

EA Licence No.91C2918 | Personnel Registration No. R2096241