Senior Analyst, Accounts Receivable & Collection

EVIDENT SCIENTIFIC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading scientific solutions provider in Singapore is seeking a North America Accounts Receivable Senior Analyst. This role involves credit management, collections, and collaboration with global service providers in India and Poland. The ideal candidate has over 6 years of experience in credit management and AR collections, along with a Bachelor's degree in finance or a related field. The position requires strong analytical skills and effective communication abilities to troubleshoot issues and support revenue generation. This is an exciting opportunity to be part of a committed team focused on excellence.

Qualifications

• 6+ years of credit management and AR collection experience.
• Experience managing BPO teams providing shared services.
• Prior working experience in Credit and Collections.

Responsibilities

• Manage customer master data updates with correct information.
• Monitor AR deliveries from BPO centers for revenue support.
• Resolve BPO Vendor's service delivery issues.

Skills

Understanding of end-to-end Accounts Receivable processes

Excellent analytical skills

Effective communication skills

Education

Bachelor's degree in finance/accounting

Job description

About Evident

Every discovery starts with uncovering the unknown. For over a century as Olympus, we advanced optical excellence, empowering the world’s leading scientists, physicians, and engineers to see more, know more, and achieve more.

Today, as Evident, we’re building on a century of optical superiority to create next‑generation micro‑imaging solutions—combining renowned optics with cutting‑edge digital innovation to power scientific breakthroughs and help you move confidently from observation to insight.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and sophisticated manufacturing analysis.

At Evident, we are paving a new path forward in microscopy. We are helping our customers advance into a new era of discovery. We are pushing the boundaries of optical technology to fuel discovery and bring the unseen into focus.

For more information, visit www.evidentscientific.com

About the Job

This is a North America Accounts Receivable senior analyst and collector position responsible for credit management, collections and collaborating with our global BPO service provider in Mysore, India and Lodz, Poland to deliver AR credit calculations and transactional support services. This position is based in Singapore, but reporting to the AR Manager in USA.

Key Responsibilities

• Ensuring customer master data (MDG database) are updated with correct email address, bank information, contact details, credit limits etc, and obtaining the necessary support from BPO Vendor to update the MDG.
• Manage the credit compliance of existing customers, and recommend credit limits for new customers, with support from BPO team based in Lodz, Poland.
• Monitor and manage AR deliveries from BPO centers in Mysore and Lodz to adequately support the North America revenue and accounts receivables operations, ensure consistent service level, and work with the BPO delivery teams on:

1. prompt sending of invoices / customer statements to customers , eg ensuring emails for invoicing are set up in the AR masters correctly, enabling invoice dunning, etc
2. prompt collections of open invoices within target DSO, by contacting customers via emails and phones
3. timely application of cash receipts against open invoices, keeping unapplied cash to the minimum
4. manage customer credits – including credit limit setting and controlling order releases
5. answering customer queries

• Where customer request for refund for credit balances, prepare the approval package to authorise the refund.
• Project manage all transitioning of transactional work to BPO in accordance with target deadlines, and assist in analysis and documenting work processes, drawing up the transitioning plan and milestones, and manage internal employees handover to the BPO.
• Where possible, help and coordinate implementation of BPO vendor's tools, processes and methods to deliver efficiency in the company’s AR processes.
• Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
• Business partner with internal stakeholders, eg sales and customer care teams to ensure ample support for revenue generation, balancing with credit risks and collection.
• Troubleshoot all BPO Vendor's service delivery issues and resolve ongoing challenges with them.
• Identify and implement continuous improvements to AR work processes to enhance efficiencies associated with the BPO Vendor's deliveries.
• Collaborate with IT teams for IT/Finance partnership to ensure invoices and chasers are sent to the correct customer contacts, via updated customer master data.

Key internal stakeholders and external contacts:

• Sales and customer care teams
• Supports implementation of AR process automation, in collaboration with the global BPO provider and IT team

Key Skills/Core Competencies

• Solid understanding of end-to-end Accounts Receivable (AR) processes, including the deployment of technology solutions in collaboration with IT teams (e.g. integration of tax engines with invoicing systems for sales and use tax).
• Ability to multitask and work effectively across cultures, geographies, and multiple organizational levels.
• Resourceful with strong negotiation and sound-making capabilities.
• Excellent analytical, problem-solving, and organizational skills.
• Effective written and verbal communication skills.

Qualifications & Experience

• Bachelor's degree in finance / accounting, business administration, supply chain management, or related field.
• Min 6 years of credit management and AR collection experience, plus managing BPO teams providing shared services in multinational companies.
• Prior working experience in Credit and Collections.