Senior AML KYC Engagement Lead – Client & Case Resolution

uobgroup; Singapore; On-site; SGD 54,000 - 80,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore seeks an AML/KYC associate to contact customers and resolve information gaps. The role reviews submissions for accuracy and supports regulatory timelines while coordinating with internal teams.

The candidate should have a Bachelor’s Degree or Diploma with 1 year of AML/KYC experience and be open to both outbound and inbound calls. A 1-year contract is offered with compliance-focused duties.

Qualifications

• Bachelor Degree or Diploma with 1 year of AML/KYC experience.
• Open to outbound/inbound calls.
• Open to 1 year contract.

Responsibilities

• Contact customers to resolve potential AML and tax information gaps.
• Review and validate the accuracy and reasonableness of submitted information.
• Handle the appeals hotline and provide timely, accurate resolutions.
• Support administrative and documentation tasks in compliance with bank policies.
• Coordinate with internal teams to ensure smooth case completion.
• Monitor case progress to meet SLAs and regulatory timelines.
• Identify process gaps and suggest workflow improvements.

Skills

AML knowledge

KYC

Outbound/inbound calls

Education

Bachelor's Degree or Diploma in related field

Job description

United Overseas Bank Limited (UOB) in Singapore seeks an AML/KYC associate to contact customers and resolve information gaps. The role reviews submissions for accuracy and supports regulatory timelines while coordinating with internal teams.

The candidate should have a Bachelor’s Degree or Diploma with 1 year of AML/KYC experience and be open to both outbound and inbound calls. A 1-year contract is offered with compliance-focused duties.