Senior AI Infra Specialist (Ref 26253)

Private Advertiser; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology company in Singapore seeks a seasoned technical support specialist to deliver pre-sales support for AI servers. Responsibilities include designing solutions, conducting technical presentations, and maintaining AI infrastructure. Candidates should possess a Bachelor's in a relevant field and over 5 years of experience in server OEM or related areas. Familiarity with Nvidia products is highly desired.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in server OEM or AI computing.
• Understanding mainstream server architectures needed.

Responsibilities

• Provide pre-sales technical support for AI servers.
• Design solutions based on customer requirements.
• Diagnose and fix issues with AI infrastructure.

Skills

Pre-sales technical support

Solution design

Technical communication

Analysis of AI application scenarios

Customer service awareness

Education

Bachelor's degree in Computer Science or related fields

Tools

NVIDIA

Intel

AMD

Job description

Responsibilities

• Responsible for pre-sales technical support for AI servers and related hardware products, including demand research, solution design, performance evaluation, and technical communication
• Gain in-depth understanding of customers' AI application scenarios (such as large model training, inference, HPC computing, data analysis, etc.) and provide optimal server configuration and system architecture solutions
• Assist the sales team in preparing pre-sales technical documents, bidding documents, solution PPTs, and conduct technical demonstrations and presentations
• Participate in POC testing, performance optimization, and technical verification to ensure solutions meet customers' business objectives
• Install AI infrastructure at designated locations with or without partners, including Physical Deployment, Logical Configuration and Operation Enabling
• Diagnose the detected issues of AI infrastructure and identify the root cause
• Fix the failures/errors by H/W replacement, software upgrade or other workarounds
• Escalate to vendor if requires extra support

Requirements

• Bachelor's degree or above in Computer Science, Electronics, Communications, Information Engineering, or related fields
• More than 5 years of work experience in server OEM or related fields (such as AI computing, big data platforms, HPC)
• Familiar with mainstream server hardware architectures (CPU/GPU, memory, storage, network), and have in-depth understanding of computing platforms such as NVIDIA, Intel, and AMD
• Experience in deploying and/or maintaining large-scale Nvidia AI infrastructure, including one of these three products (B200, GB200 or GB300)
• Have good team spirit, learning ability, and customer service awareness