Semiconductor Service Operations Lead

KANKEN TECHNO PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading technology company in Singapore is seeking a Service Operations Manager who will lead and motivate a team while ensuring excellent customer service. Key responsibilities include aligning strategies, managing manpower, and resolving product issues. The ideal candidate should have a degree, at least 5 years of experience in a similar role, and the ability to negotiate service contracts. This role offers competitive benefits including bonuses and increments.

Benefits

AWS (1-month basic)

Variable bonuses

Quarterly Sales Part Incentive

Yearly Medical Encashment

Yearly Increment

Qualifications

• Minimum 5 years of related working experience under a Japanese boss.
• Experience in Semiconductor Fab and Service Audit is an advantage.
• Meticulous and timely in documentation.

Responsibilities

• Align team strategy with overall HQ-SEA strategy.
• Organize and develop a professional team of Service Operations engineers.
• Investigate and resolve Kanken product and service issues.

Skills

Technical issue handling

Service contract negotiation

Team leadership

Customer service

Communication

Education

Degree or higher

Job description

A leading technology company in Singapore is seeking a Service Operations Manager who will lead and motivate a team while ensuring excellent customer service. Key responsibilities include aligning strategies, managing manpower, and resolving product issues. The ideal candidate should have a degree, at least 5 years of experience in a similar role, and the ability to negotiate service contracts. This role offers competitive benefits including bonuses and increments.