Semiconductor Customer Service Lead: Strategy & Delivery

People Profilers; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading recruitment firm based in Singapore is seeking a Customer Service Manager to lead a high-performing team in the semiconductor manufacturing sector. You will oversee order management and drive performance to meet strategic KPIs while managing complex customer relationships. The ideal candidate will have over 12 years of experience in a similar environment and must hold a BSc or Master's degree in Engineering or Business Administration. A competitive remuneration package and benefits are offered.

Qualifications

• 12+ years of experience in customer service within semiconductor manufacturing.
• Proven leadership experience managing customer-facing teams.
• Proficient in managing complex customer relationships and expectations.
• Basic computer skills required.

Responsibilities

• Lead the Customer Service team to deliver world-class service.
• Oversee order management, scheduling, and delivery performance.
• Act as the primary liaison between customers and internal teams.
• Monitor key service metrics like On-Time Delivery and issue resolution.
• Host Quarterly Business Review meetings with key customers.

Skills

Leadership

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Presentation skills

Education

BSc or Master's degree in Engineering or Business Administration

Tools

CRM or ERP systems

Job description

A leading recruitment firm based in Singapore is seeking a Customer Service Manager to lead a high-performing team in the semiconductor manufacturing sector. You will oversee order management and drive performance to meet strategic KPIs while managing complex customer relationships. The ideal candidate will have over 12 years of experience in a similar environment and must hold a BSc or Master's degree in Engineering or Business Administration. A competitive remuneration package and benefits are offered.