Semicon Head of Customer Service

People Profilers Pte Ltd; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A prominent recruitment agency is seeking a Customer Service Lead in Singapore to oversee a high-performing team in the semiconductor manufacturing sector. The ideal candidate will have over 12 years of experience, strong analytical and communication skills, and a relevant degree. Responsibilities include managing order delivery, leading service improvement initiatives, and fostering customer relationships. Competitive remuneration and benefits package offered.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• 12+ years of experience in customer service within a semiconductor manufacturing environment.
• Proven leadership experience managing customer-facing teams.
• Basic computer skills required.

Responsibilities

• Lead the Customer Service team for semiconductor customers.
• Manage order management and delivery performance.
• Oversee customer interactions and escalations.
• Monitor key service metrics and drive improvement.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Presentation skills

Education

BSc or Master’s degree in Engineering or Business Administration

Tools

CRM systems

ERP systems

Job description

Overview

Responsible for leading a high-performing Customer Service team in semiconductor manufacturing (OSAT) environment. Ensures accurate and timely order management, shipment, and delivery to strategic customers, while driving performance to meet/exceed business KPIs. Acts as the primary customer interface and the internal Voice of the Customer, managing escalations, hosting Quarterly Business Reviews (QBRs), and ensuring end-to-end service excellence.

Responsibilities

• Lead the Customer Service team to deliver world-class service to strategic semiconductor customers.

• Oversee accurate and timely order management, scheduling, shipment, and delivery performance.

• Act as the primary liaison between customers and internal factory teams (Operations, Planning, Quality, Engineering).

• Manage escalations and ensure fair capacity allocation during critical situations.

• Monitor key service metrics: On-Time Delivery (OTD), On-Schedule Delivery (OSD), issue resolution, and responsiveness.

• Host and lead Quarterly Business Review (QBR) meetings with key customers.

• Drive continuous improvement initiatives within Customer Service to enhance efficiency and satisfaction.

• Communicate customer expectations and priorities clearly across internal teams.

• Provide regular service performance reports to management, highlighting risks and improvement opportunities.

• Ensure professional customer interactions to build strong relationships and long-term loyalty.

Qualifications

• Education: BSc or Master’s degree in Engineering or Business Administration.

• Experience:

  • 12+ years of experience in customer service within a sub-contractor (OSAT) semiconductor manufacturing environment.

  • Proven leadership experience managing customer-facing teams.

• Skills & Competencies:

  • Strong analytical, problem-solving, and communication skills.

  • Proficient in managing complex customer relationships and expectations.

  • Strong presentation and interpersonal skills.

  • Basic computer skills required; familiarity with CRM or ERP systems is a plus.

  • Knowledge of commercial/business law and contractual agreements in the OSAT industry is preferred.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

How to apply

1. Current Drawn

2. Expecting Salary

3. Date Available

4. Reason to Leave each job

Please email your resume in a detailed MS Word format to [e-mail] stating

Joyce Koh Ai Leng

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: [phone]

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg nos R1110618

Job ID: RY64W396