Self Storage Specialist (Customer Service)

General Storage Company Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading storage solutions provider in Singapore is looking for a Self Storage Specialist (Customer Service) to join their sales and operations support team. This role involves answering customer enquiries, ensuring facility maintenance, and meeting sales targets. The ideal candidate is a proactive team player with strong communication skills and a customer service focus. Fluency in English is required, and experience in the field is preferred.

Benefits

Dental

Miscellaneous allowance

Medical

Business attire allowance

5.5 Day Work Week

Qualifications

• Experience in customer service is preferred, with at least 2 years' experience considered for a Senior role.
• Proactive, meticulous, and able to handle multiple tasks efficiently.

Responsibilities

• Answer customer enquiries effectively and professionally.
• Ensure facility maintenance is up to standard.
• Meet sales targets and manage payments.

Skills

Customer service orientation

Interpersonal skills

Multi-tasking ability

Fluent in English

Proficient in Microsoft Office

Job description

Lock+Store, is a one-stop self-storage hub offering flexible short-and long term storage facilities and office space for households, wine collectors and distributors, start-ups, SMEs and large corporations. We have a vast range of storage units with sizes ranging from 10sf to 200sf to cater to all your varied needs. Our mission is to provide affordable and flexible storage and warehouse solutions tailored to the specific needs of individuals, families and businesses.

Self Storage Specialist (Customer Service)

We are currently looking for a Self Storage Specialist (Customer Service) to join our sales and operations support team to:

• Answer customer enquiries / queries effectively, professionally, and timely
• Ensure facility is well maintained
• Meet costs plus sales & payment collection targets
• Prepare license agreement to customers
• Prepare monthly reports to management
• Perform all other roles as instructed by our Operations Manager

Team Player Qualities

We are looking for a team player who is:

• Pro-active, meticulous and able to multi-task
• Good at interpersonal, written and communication skills
• Both independent and customer service oriented
• Proficient in Microsoft Office
• Fluent in English. Additional language skills are an added advantage
• Experience is preferred; those with 2 years of experience in a similar role would be considered for a Senior role

Benefits & Others

• Dental
• Miscellaneous allowance
• Medical
• Business (e.g. Shirts)
• 5.5 Day Work Week