Security Supervisor

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Security Supervisor to direct the Security Department activities. The ideal candidate will ensure compliance with hotel regulations, train security staff, and develop safety measures. With at least 2 years of experience in high-end hospitality, candidates should have excellent communication and negotiation skills, along with an eye for detail. The role requires good physical fitness and the ability to work both independently and within a team.

Qualifications

• Minimum of 2 years hotel experience in a 5-star luxury environment preferred.
• Passion for high-end hospitality.
• Excellent verbal and written communication skills.
• Good level of physical fitness.

Responsibilities

• Coordinate activities of the Security Department.
• Ensure compliance with hotel rules and regulations.
• Lead and train a team of security ambassadors.
• Investigate thefts and handle emergency situations.
• Develop safety and security measures.

Skills

Excellent listening skills

Negotiation skills

Time management

Teamwork

Attention to detail

Job description

Job Description:

• Direct, administer and co-ordinate the activities of the Security Department.
• Assist to establish and revise the department’s Standard Operating Procedures, rules and regulations, to ensure that standards are in accordance with the operations manual.
• Ensuring compliance of the hotel rules and regulations.
• Investigating and taking corrective actions in the case of infringement of the hotel’s rules and regulations.
• Lead a team of security ambassadors and ensure that they are sufficiently trained with all the security policies and procedures.
• Plan and schedule the day-to-day activities of all security ambassadors, to ensure that all hotel areas are properly and adequately secured at all times.
• Monitor ambassadors’ attendance and assist in planning work schedules, to schedule ambassadors’ annual leave and overtime.
• Update of policies and practices so that they remain relevant and effective.
• Maintain close liaison with governmental authority to ensure compliance.
• Do all the security training with the training department.
• Resolve complaints and emergency situations.
• Develop and recommend to the management safety and security measure to safeguard VIP’s and other guests, special functions in the hotel, hotel property and ambassadors and vehicles in hotel property.
• Make recommendations to management on all matters where the security of the hotel, building materials and other property can be improved.
• Ensure that all the security ambassadors are fully conversant with the operation of all fire equipment in the hotel that the Engineering Department.
• Investigate the report of any thefts and use sound judgment in dealing with these matters, seeking the concurrence of the management if a police report is to be made.
• Check performance of personnel reads logbooks to determine needs for action or follow up work, corrects mistakes or inadequacies of personnel.
• Perform duties common to all supervisors and other duties as may be assigned, which includes conducting performance appraisals.

Job Requirements:

• Minimum of 2 years hotel experience in 5 star luxury environment is preferred.
• Passion for high end hospitality with an absolute eye for detail.
• Willingness to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Organises time and work efficiently.
• Excellent verbal and written communication skills.
• Ability to work autonomously and as part of a team.
• Good level of physical fitness