Security Operations Executive (Dormitory in Changi East)

ED1 SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading security services company in Singapore is hiring a Security Operations Executive to ensure a safe and secure environment for dormitory residents. Responsibilities include managing residents, enforcing security protocols, coordinating with vendors, and fostering community engagement. The ideal candidate should have a Diploma or Degree in Security Management, WSQ Security certifications, and at least 3 years of experience in relevant operations. Proficiency in English and familiarity with FEDA regulations are essential. The position involves a rotating shift schedule.

Qualifications

• Minimum 3 years’ experience in dormitory, security, or facility operations.
• Experience in managing outsourced vendors/teams is an advantage.
• Familiarity with FEDA regulations is a plus.

Responsibilities

• Welcome and assist residents with check-in/out.
• Enforce security protocols and oversee daily operations.
• Organize resident activities to promote community.
• Manage contracts and performance of outsourced providers.
• Mediate conflicts and ensure peaceful living.
• Maintain communication with residents and management.

Skills

Proficient in English

Hands-on experience with CCTV systems

Ability to communicate in Tamil, Bengali, or Mandarin

Proficient in Microsoft Office applications

Adaptable to a fast-paced environment

Conflict resolution skills

Education

Diploma or Degree in Security Management or Facilities Management

WSQ Security certifications with a valid PLRD licence

Tools

CCTV systems

Biometric access control systems

Incident reporting platforms

Job description

Overview

The Security Operations Executive is responsible for ensuring a safe, secure, and harmonious living environment for dormitory residents. The ideal candidate will be proactive, people-oriented, and capable of handling both operational and community-building responsibilities in a fast-paced environment.

Responsibilities

• Resident Management
  • Welcome new residents and assist with the check-in/out process
  • Promptly address residents’ and or clients’ inquiries and concerns
  • Organize and coordinate resident activities and events to promote a sense of community
• Security and Safety
  • Enforce security protocols, including logs, reporting and visitor policies
  • Oversee daily security operations and outsourced security personnel
  • Respond to emergencies and mitigate situations
  • Address safety hazards and highlight to Dormitory Manager
  • Manage biometric and card-based access systems for residents and staff (both dormitory and work site)
  • Manage CCTV surveillance system for suspicious activities or breaches
  • Respond to emergencies (fire, medical, civil unrest)
• Administrative Duties
  • Manage dormitory records and documentation, including resident records, incident reports, and maintenance logs
  • Coordinate room allocations with the Resident Management Team
  • Email and telephone correspondence with clients and residents
• Vendor & Stakeholder Coordination
  • Manage contracts and performance of outsourced security and transport providers
  • Coordinate shuttle bus schedules and routes for workers commuting to/from site
  • Liaise with transport vendors to ensure punctuality and safety
  • Monitor crowd control during peak hours and ensure orderly boarding
  • Liaise with government agencies (MOM, SPF, SCDF) and project stakeholders
  • Ensure compliance with dormitory licensing and site safety regulations
• Conflict Resolution
  • Mediate conflicts among residents and address behavioural issues in a fair and respectful manner
  • Ensure a peaceful living environment by setting and enforcing dormitory rules and policies
• Communication
  • Maintain clear and open communication with residents, staff, and the Management
  • Keep residents informed about important updates, events, and policies
  • Use various communication channels, such as email, bulletin boards, or WhatsApp
• Community Building
  • Foster a sense of community and inclusivity among residents
  • Organize and facilitate social and educational events to encourage resident engagement
• Compliance
  • Ensure compliance with in-house rules and FEDA regulations
• Problem Solving
  • Address any issues or challenges that may arise within the dormitory, such as maintenance emergencies or resident disputes
• Data Management
  • Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Dormitory Manager
• Any other duties as assigned by the Dormitory Management

Qualifications

• Diploma or Degree in Security Management or Facilities Management
• WSQ Security certifications with a valid PLRD licence - PWM grade of Security Supervisor or higher
• Minimum 3 years’ experience in dormitory, security, or facility operations; experience in managing outsourced vendors/teams will be an advantage
• Familiarity with FEDA regulations is an advantage
• Proficient in English (spoken and written); ability to communicate in additional languages such as Tamil, Bengali, or Mandarin will be an advantage
• Hands-on experience with CCTV systems, biometric access control, and incident reporting platforms
• Proficient in Microsoft Office applications
• Willing to work rotating shifts, adaptable to a fast-paced environment, and able to multi-task effectively

Work Location

• Changi East (Tanah Merah Coast Road)