Security Operations Executive

DRAGNET SMARTECH SECURITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Security Services Company in Singapore is seeking a Security Supervisor to oversee daily operations at various sites. Responsibilities include supervising Security Officers, conducting visits, and ensuring compliance with site protocols while managing client relations effectively. The ideal candidate will have proven experience in security management. Competitive salary and opportunities for growth offered.

Responsibilities

• Supervise all sites within assigned cluster daily.
• Conduct visits based on department KPIs.
• Ensure Security Officers meet performance standards.
• Liaise with site Supervisors for performance issues.
• Manage client complaints and incidents.

Job description

a. Responsible and accountable for the daily supervision of all sites within the assigned cluster.

b. Conduct announced and unannounced visits to all sites within the assigned cluster based on department KPIs.

c. Monitor and ensure all Security Officers are carrying out their duties at a high-quality level to fulfil client and organisation expectations. Motivate Security Officers to achieve the agreed service level of contractual requirements.

d. Be proactive to liaise with site Supervisors to address and resolve performance related matters within the assigned cluster.

e. Liase with clients regarding Site Operating Procedure. Ensure Security Officers are knowledgeable and well trained to perform all duties in accordance with requirements of the site and organisation's policies.

f. Deal with internal and external client complaints, incidents, and any irregularities. Submit relevant reports and corrective action plans to the Cluster Overall-In-Charge (OIC) and Head (Operations) for approved action or reference.

h. Be proactive to arrange and participate regularly in ad-hoc meetings with clients to cultivate positive relationships with clients. Submit relevant meeting minutes with proactive recommendation(s) or improvement plan(s) to the Cluster OIC for approval.