Security Operations Executive

Dragnet Smartech Security; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A security services company in Singapore seeks a supervisor to oversee daily operations, ensuring all Security Officers meet performance standards and clients' needs. The role involves conducting site visits, liaising with clients, addressing complaints, and maintaining positive relationships. Ideal candidates will have strong leadership and communication skills.

Responsibilities

• Supervise daily operations across assigned sites.
• Conduct site visits based on department KPIs.
• Ensure Security Officers meet performance expectations.
• Resolve performance related matters with site Supervisors.
• Liaise with clients regarding Site Operating Procedures.
• Address client complaints and incidents.
• Participate in meetings to maintain client relationships.

Job description

Dragnet Smartech Security – East Singapore

• Responsible and accountable for the daily supervision of all sites within the assigned cluster.
• Conduct announced and unannounced visits to all sites within the assigned cluster based on department KPIs.
• Monitor and ensure all Security Officers are carrying out their duties at a high-quality level to fulfil client and organisation expectations. Motivate Security Officers to achieve the agreed service level of contractual requirements.
• Be proactive to liaise with site Supervisors to address and resolve performance related matters within the assigned cluster.
• Liase with clients regarding Site Operating Procedure. Ensure Security Officers are knowledgeable and well trained to perform all duties in accordance with requirements of the site and organisation's policies.
• Deal with internal and external client complaints, incidents, and any irregularities. Submit relevant reports and corrective action plans to the Cluster Overall-In-Charge (OIC) and Head (Operations) for approved action or reference.
• Be proactive to arrange and participate regularly in ad-hoc meetings with clients to cultivate positive relationships with clients. Submit relevant meeting minutes with proactive recommendation(s) or improvement plan(s) to the Cluster OIC for approval.