Section Head, Group Sales Compliance

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading insurance company in Singapore is seeking a qualified professional to manage market conduct risks and oversee the Balanced Scorecard assessment process. This role involves monitoring compliance with regulatory requirements, conducting reviews, and ensuring quality sales practices across distribution activities. The ideal candidate will have a Bachelor’s degree and at least 10 years of experience in compliance or audit roles in the insurance sector.

Qualifications

• 10 years of prior experience in compliance, audit, or sales conduct roles in the insurance or financial services sector.
• Comprehensive understanding of FAA, FAR, BSC regulations, and strong knowledge of MAS Guidelines.
• Professional certifications such as CMFAS.

Responsibilities

• Oversee the governance and integrity of the BSC assessment process.
• Monitor BSC trends and assess representatives with elevated risk profiles.
• Govern and validate ROP reviews in alignment with LIA Standards.

Skills

Compliance

Analytical skills

Stakeholder management

Investigative skills

Education

Bachelor’s degree

Job description

This role involves establishing and managing market conduct risks through frameworks designed to evaluate the conduct and quality of sales practices. The position incorporates oversight of the Balanced Scorecard (BSC) framework, monitoring of Replacement of Policies (ROP), and Market Conduct Advisory to ensure comprehensive conduct assurance and governance across the company’s distribution activities.

Responsibilities

• Oversee the governance and integrity of the BSC assessment process in accordance with MAS’ Balanced Scorecard Framework.
• Continuously monitor BSC trends, assess representatives or agencies with elevated risk profiles, and elevate systemic conduct risks appropriately.
• Govern and validate ROP reviews in alignment with LIA Standards for Distributors on Deterrence of Undesirable Switching – Replacement of Policies.
• Identify potential policy churn or mis‑selling patterns and elevate for investigative or disciplinary follow‑up.
• Review new or updated MAS and LIA regulatory requirements, translate them into internal policies, and advise business units on market conduct related matters.
• Lead compliance monitoring / assurance programs on targeted areas of market conduct.
• Serve as primary liaison with regulators for matters relating to dialogues, inspections, reviews, and the coordination of responses related to market conduct.
• Manage the Fair Dealing Program across the Group in alignment with MAS’s Guidelines on Fair Dealing.
• Ensure accurate, regular and timely reports to Management, Board and/or regulators.
• Collaborate cross‑functionally with Investigation, Fitness & Propriety, and Compliance Surveillance teams.

Qualifications

• Bachelor’s degree and preferably with 10 years of prior experience in compliance, audit, or sales conduct roles in the insurance or financial services sector.
• Comprehensive understanding of FAA, FAR, BSC regulations, strong knowledge of MAS Guidelines such as Fair Dealing, and related LIA requirements.
• Professional certifications such as CMFAS.
• High ethical standards and professional integrity.
• Strong analytical and investigative skills.
• Effective stakeholder management and communication.