Second Life Specialist I Full-Time / Part-Time

Decathlon Singapore; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading sports retailer in Singapore is seeking a candidate to manage an efficient omnichannel second life solution. Responsibilities include managing stock flow, ensuring customer satisfaction, and promoting sustainability. Ideal candidates will possess strong management skills and a passion for sports along with expertise in customer relationships. This role offers various employee benefits, including discounts and flexible opportunities for career progression.

Benefits

Shared ownership opportunities

Internal career progression

20% staff discount

Qualifications

• Experience in stock flow and circular economy concepts.
• Strong skills in customer relationship management.
• Proficient with IT tools related to stock management.

Responsibilities

• Manage the second life stock flow and ensure high standards in processing returns.
• Deliver best-in-class omnichannel customer experience.
• Enhance stock lifecycle and availability in-store.

Skills

Stock Flow Management

Customer Relationship Management

Collaboration

Adaptability

Tools

Cirkle

Square

Tableau

Job description

Decathlon is your sports wonderland!

We are the champions in crafting and selling sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together!

What is our culture like?

• Where decisions spark high-fives:

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs!

Our game plan? Preserving the world together!

• Your career touchdowns:

At Decathlon, career growth is an epic adventure! Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure!

• Live for sports? Now do it for a living:

Join Decathlon to immerse yourself in sports events, competitions, and a winning culture. Enjoy exclusive employee discounts on top gear – where games and victories turn into epic celebrations!

YOUR ROLE

Creating value by managing an efficient and satisfying omnichannel second life solution in my store.

RESPONSIBILITY 1: Manage Second Life Stock Flow

• Ensure high standards in processing store/online returns with welcome desk, duty managers, and e-commerce teams.
• Coordinate with all departments, prioritizing safety and a pleasant work environment.
• Maintain refurbishment standards and keep repair items at zero.
• Drive high stock rotation to enable continuous return intake.
• Follow up on delivery issues and weekly UHC coordination, including additional costs.
• Ensure proper stock distribution and store offer availability with stock relay support.
• Maintain zero second life items pending treatment.
• Guarantee smooth stock flow from returns to inventory to sales.
• Maintain zero write-downs and lowest shrinkage, aligned with country targets.
• Ensure in-store stock accuracy and availability, optimizing stock lifecycle.

RESPONSIBILITY 2: Deliver Best-in-Class Omnichannel Customer Experience

• Build and manage top-tier customer relationships.
• Apply fundamentals of selling, store layout, and returns.
• Manage the loyalty program to optimize customer data.
• Create action plans based on customer feedback.
• Implement second life sections throughout the store to enhance customer autonomy.
• Drive strong commercial momentum.
• Boost online stock to improve sell-through.
• Ensure on-time order delivery.
• Maximize omnichannel customer satisfaction.

Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle considerations.

Hard Skills

Responsibility 1 – Stock Flow & Circular Economy

• Second Life Market & Circular Economy
• Refurbishment
• Stock Flow Management
• IT Tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces

Responsibility 2 – Omnichannel & Customer Experience

• Customer Relationship Management
• Store Security
• Store Local Offer
• Layout Management
• Online Management (Mirakl)

Soft Skills

• Goal Setting
• Collaboration / Cooperation
• Organization
• Efficiency
• Adaptability
• Continuous Learning
• Prioritization
• Objectivity
• Feedback
• Emotional Intelligence

What we offer:

• Shared ownership and profit sharing opportunities.
• Internal career progression via Decathlon Academy.
• Flexible benefits for sports and health expenses.
• 20% staff discount on all Decathlon products.
• Comprehensive medical, dental, maternity, and counseling benefits.
• Participation in sports, community events, and team bonding activities.

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