Sea Logistics Customer Care Expert

Kuehne+Nagel; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a professional to enhance customer onboarding and manage relationships. You will ensure operational excellence by monitoring processes and contributing to service quality. The ideal candidate has strong analytical skills, is proficient in CRM systems, and has a customer-centric approach. Join us to make a difference in logistics and contribute to vital deliveries worldwide.

Qualifications

• Attention to detail is crucial.
• Experience with SLAs and compliance protocols.
• Ability to solve problems effectively.

Responsibilities

• Facilitate customer onboarding and manage accounts.
• Monitor processes and escalate issues effectively.
• Prepare reports and dashboards for performance tracking.
• Develop rate proposals and assist in account planning.

Skills

Strong analytical and reporting skills

Effective communication

Knowledge of operational processes

Proficiency in CRM platforms

Customer-centric mindset

Tools

Excel

PowerPoint

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

Customer Onboarding & Relationship Management

• Facilitate smooth onboarding and assist in managing customer accounts to uphold service quality.

• Engage in review sessions to gather customer insights and contribute to service enhancements.

• Collaborate with internal teams to ensure seamless handover and fulfillment of business commitments.

Operational Excellence & Process Improvements

• Monitor daily processes, track service milestones, and escalate issues to uphold performance standards.

• Manage spot quotations, handle complaints, and coordinate recovery efforts to maintain customer satisfaction.

• Promote adoption of CCL core systems and digital tools to enhance efficiency and customer experience.

Data, Systems & Reporting

• Maintain up-to-date customer and service data across internal platforms, including CRM and sales systems.

• Prepare reports and dashboards to monitor key metrics, track monthly performance, and flag deviations.

• Support updates to SOPs, Work Instructions, and templates, ensuring proper storage and accessibility.

Commercial & Stakeholder Management

• Prepare rate proposals and assist in developing account plans aligned with internal standards and stakeholder approvals.

• Work with internal teams to meet business needs and ensure alignment across departments.

• Support QBRs and MBRs by preparing materials, managing reporting, and tracking follow-up actions.

What we would like you to bring

• Strong analytical and reporting skills with attention to detail

• Effective communication and collaboration across teams and with customers

• Knowledge of operational processes, SLAs, and compliance protocols

• Proficiency in CRM platforms, sales systems, and business tools (e.g., Excel, PowerPoint)

• Customer-centric mindset with problem-solving abilities

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.