Scheduler (AL)

ENCOMPASSE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent training organization in Singapore is seeking a candidate to manage training schedules and resources effectively. Ideal applicants will have at least 2 years of experience in customer service and training management, along with strong communication and organizational skills. The role demands proficiency in Microsoft Office and the ability to thrive in a fast-paced environment, working Monday to Friday from 8:30 am to 6:00 pm.

Qualifications

• Minimum 2 years of experience in customer service and training/operations management.
• Ability to communicate effectively and handle customer interactions professionally.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Plan and prepare schedules for various training programmes.
• Manage training resources and classroom allocation.
• Ensure publication of full cohorts and conduct monthly AE Payment report.

Skills

Good communication skills

Customer service experience

Problem-solving abilities

Organizational skills

Team player

IT proficiency

Education

ITE certificate or higher

Tools

Microsoft Office (Excel)

Job description

1. Plan and prepare schedules for GDWPL, ACLP,DDDLP and CPD programmes.

a) Plan and assign adult educators.

b) Plan and allocate classrooms.

c) Plan and book for catering/refreshments.

d) Ensuring that information boards on Level 5,6 and 7 are accurate.

e) Publish and open schedules for registration via TMS and Portal.

f) Updating the Annual Delivery Master Schedule (ADMS) tracking file.

g) Ensuring that ALL course runs are API-ed to SSG’s Training Partner Gateway (TPG).

2. Plan and prepare corporate schedules.

a) Working with clients regarding their preferred schedule.

b) Liaising with AE’s and clients regarding trainers’ availability.

3. Manage training resources-classrooms and AE’s

a) Facilitating venues to accommodate class size.

4. To ensure that there are at least 4 full cohort published weekly amounting to 12-14 cohorts per month and 134-168 full cohorts annually.

5. Assist in monthly AE Payment report.

6. Providing AE’s with the name list 1 week prior to programme commencement.

Requirements

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Good communication skills, both written and spoken.
• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
• Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.
• Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
• A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.
• Adaptable, receptive to change and able to thrive in a fast paced environment.
• IT Savvy and is proficient in using Microsoft Office products (ie: Excel).

WFO

M-F: 8.30am - 6.00pm

Location : Paya Lebar