Scalp Specialist Salon Manager

THE MOMENTS GRP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A salon management company in Singapore seeks a talented individual to oversee salon operations, manage staff, and ensure compliance with all standards. The role includes leading the team, driving sales, and enhancing customer experience through high-quality service and product offerings. Ideal candidates will have experience in salon operations and a strong focus on customer satisfaction. This position offers opportunities for career growth and participation in promotional activities.

Responsibilities

• Oversee daily salon operations to ensure smooth workflow and service excellence.
• Manage staff scheduling, attendance, and duty rosters.
• Ensure compliance with salon SOPs, hygiene standards, and safety regulations.
• Handle opening and closing procedures, cash handling, and daily sales reports.
• Coordinate maintenance of equipment and treatment rooms.
• Perform professional scalp analysis using tools and consultations.
• Recommend suitable scalp and hair treatments based on customer needs.
• Supervise and guide therapists on treatment techniques and protocols.
• Ensure all treatments are performed according to brand and medical-grade standards.
• Stay updated on scalp care trends, products, and treatment technology.
• Lead, motivate, and manage scalp therapists and salon staff.
• Conduct onboarding, product training, and treatment skill coaching.
• Monitor staff performance and provide regular feedback.
• Enforce service standards, grooming, and professional conduct.
• Assist in recruitment and staff development planning.
• Deliver high-quality customer consultations and aftercare advice.
• Handle customer enquiries, feedback, and complaint resolution professionally.
• Build long-term client relationships and encourage repeat visits.
• Monitor customer satisfaction and service consistency.
• Support VIP clients and key accounts when required.
• Drive treatment packages, memberships, and product sales.
• Set and track monthly sales targets and KPIs for the team.
• Monitor conversion rates from consultation to treatment.
• Upsell appropriate products without over-selling.
• Prepare sales reports and performance analysis for management.
• Manage stock levels of scalp treatment products and consumables.
• Monitor product usage and minimize wastage.
• Coordinate ordering, receiving, and stock take.
• Ensure proper storage and product expiry control.
• Support salon promotions, campaigns, and special events.
• Ensure staff are trained on current promotions and pricing.
• Assist in content creation (before/after photos, testimonials) where required.
• Participate in mall or external promotional activities.
• Ensure compliance with company policies and local regulations.
• Maintain accurate customer records and treatment documentation.
• Prepare weekly and monthly operational reports.
• Follow data protection and customer confidentiality guidelines.

Job description

1. Salon Operations & Management

• Oversee daily salon operations to ensure smooth workflow and service excellence

• Manage staff scheduling, attendance, and duty rosters

• Ensure compliance with salon SOPs, hygiene standards, and safety regulations

• Handle opening and closing procedures, cash handling, and daily sales reports

• Coordinate maintenance of equipment and treatment rooms

2. Scalp & Hair Treatment Expertise

• Perform professional scalp analysis using tools and consultations

• Recommend suitable scalp and hair treatments based on customer needs

• Supervise and guide therapists on treatment techniques and protocols

• Ensure all treatments are performed according to brand and medical-grade standards

• Stay updated on scalp care trends, products, and treatment technology

3. Team Leadership & Training

• Lead, motivate, and manage scalp therapists and salon staff

• Conduct onboarding, product training, and treatment skill coaching

• Monitor staff performance and provide regular feedback

• Enforce service standards, grooming, and professional conduct

• Assist in recruitment and staff development planning

4. Customer Experience & Relationship Management

• Deliver high-quality customer consultations and aftercare advice

• Handle customer enquiries, feedback, and complaint resolution professionally

• Build long-term client relationships and encourage repeat visits

• Monitor customer satisfaction and service consistency

• Support VIP clients and key accounts when required

5. Sales & Business Performance

• Drive treatment packages, memberships, and product sales

• Set and track monthly sales targets and KPIs for the team

• Monitor conversion rates from consultation to treatment

• Upsell appropriate products without over-selling

• Prepare sales reports and performance analysis for management

6. Inventory & Stock Control

• Manage stock levels of scalp treatment products and consumables

• Monitor product usage and minimize wastage

• Coordinate ordering, receiving, and stock take

• Ensure proper storage and product expiry control

7. Marketing & Promotion Support

• Support salon promotions, campaigns, and special events

• Ensure staff are trained on current promotions and pricing

• Assist in content creation (before/after photos, testimonials) where required

• Participate in mall or external promotional activities

8. Compliance & Reporting

• Ensure compliance with company policies and local regulations

• Maintain accurate customer records and treatment documentation

• Prepare weekly and monthly operational reports

• Follow data protection and customer confidentiality guidelines