Scalp Care Therapist & Client Success Consultant

PAPILLA HAIR PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Staff discounts on treatments

Staff discounts on retail products

Career progression opportunities

Job summary

PAPILLA HAIR PTE. LTD. in Singapore is seeking a passionate Therapist cum Consultant to deliver scalp and hair treatments while providing outstanding service.

You will educate clients, promote treatments and retail products, manage appointments, and maintain a welcoming, clean salon environment. You will also contribute to sales through expert consultations and build long-term client relationships while working in a dynamic, customer-focused setting with ongoing training and career progression

Qualifications

• Experience in hair care or retail preferred.
• Proven sales ability and client relationship building.
• Strong communication and consultation skills.
• Able to work retail hours including weekends and public holidays.

Responsibilities

• Perform professional scalp treatments and basic hair care services, including shampooing and blow-drying.
• Educate clients on proper scalp and hair care to support their treatment results.
• Build strong relationships with clients through excellent customer service and follow-up care.
• Consult with clients to understand their scalp and hair concerns and recommend suitable treatments and products.
• Promote treatment packages and retail products to achieve individual and team sales targets.
• Welcome clients, attend to enquiries, and provide a positive customer experience.
• Manage appointments, confirmations, and walk-in customers efficiently.
• Process payments and maintain accurate client records, treatment notes, and sales transactions.
• Maintain cleanliness, hygiene, and the proper upkeep of treatment rooms, equipment, and the reception area.
• Support daily outlet operations and perform any other duties assigned by the Company.

Skills

Customer service

Sales

Communication

Interpersonal skills

Job description

PAPILLA HAIR PTE. LTD. in Singapore is seeking a passionate Therapist cum Consultant to deliver scalp and hair treatments while providing outstanding service.

You will educate clients, promote treatments and retail products, manage appointments, and maintain a welcoming, clean salon environment. You will also contribute to sales through expert consultations and build long-term client relationships while working in a dynamic, customer-focused setting with ongoing training and career progression