SAP SD - Customer Service & Service Management Consultant

ABeam Consulting (Singapore); Singapore; On-site; SGD 85,000 - 110,000; Full time

Job summary

A global consulting firm in Singapore is seeking an experienced SAP SD Customer Service & Service Management Consultant. The role involves mapping and optimizing service-related processes within SAP S/4HANA. Candidates should have strong expertise in service management, SAP CS, and SD integration. This position offers a dynamic work environment with a focus on collaboration and skill development. Immediate starters are preferred.

Qualifications

• Immediate starter will be preferred.
• Hands-on experience integrating CS and Service Management with SAP SD.
• Strong understanding of Event-Based Revenue Recognition (EBRR).

Responsibilities

• Design, configure, and support end-to-end service order management.
• Optimize repair processing, service notifications, and service confirmations.
• Manage service agreements and design service-related billing plans.

Skills

SAP CS & Service Management Expertise

SAP SD Integration

Revenue Recognition & Billing

Process Optimization & Automation

Stakeholder Management & Communication

Education

SAP Certification in SD, CS, or Service Management

Job description

About Us

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Role Overview

We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.

Key Responsibilities

• Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
• Optimize repair processing, service notifications, and service confirmations for seamless operations.
• Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.
• Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
• Manage service agreements, including preventive maintenance contracts and post-sales service commitments.
• Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
• Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.
• Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
• Provide strategic recommendations for automation and efficiency improvements.
• Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
• Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.
• Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
• Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.
• Develop detailed process documentation, SAP configuration guides, and end-user training materials.
• Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.

Required Skills & Experience

• Immediate starter will be preferred.
• SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
• SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
• Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
• Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
• Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
• SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
• Preferred Qualifications:
• SAP S/4HANA experience with a focus on CS and Service Management modules.
• Prior consulting experience in SAP service management solutions.
• Knowledge of Fiori-based Service Management applications.
• SAP Certification in SD, CS, or Service Management is a plus.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.