SAP Customer Service Executive(Chemical Mfg)Order Processing

Randstad; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a candidate with a degree in Supply Chain or Engineering to efficiently handle customer enquiries and orders. The ideal candidate will have experience in a chemical or Pharma manufacturing environment and be proficient in Microsoft Excel and SAP. Willingness to work in Tuas West and travel to Italy for training is required. Competitive salary and benefits offered.

Qualifications

• Prior experience working in chemical / Pharma manufacturing plant preferred.
• Willing to work in west of Singapore (Tuas West) - Mon to Fri (8am to 4.30pm).
• Able to travel to Italy for training (2 weeks).

Responsibilities

• Efficiently process and handle enquiries & orders following SOPs.
• First level support for quality services enquiries.
• Support and maintain customer complaints management.

Skills

Proficient in Microsoft office (Excel on v-lookup and pivot functions)

Knowledge & Hands on with SAP

Ability to multi-task through multiple systems

Education

Degree in Supply Chain / Engineering or related

Job description

Responsibilities

• Efficiently process and handle enquiries & orders by following the SOP and Work Instruction provided
• First level support for quality services enquiries
• Professional and timely manner of multi-tasking through multiple systems to meet customer timelines.
• Meet all defined KPI's on monthly basis
• Maintain full compliance to reduce company risk / Audit queries
• Follow coaching/training schedules listed at Country level for job related ERP / CRM / Application training including soft skill trainings, and other company driven training in consultation with your manager / HRBP for personal development.
• Support and maintain customer complaints management through use of operational platforms
• Investigate and resolve customer complaints following company guidelines

Requirements

• Degree in Supply Chain / Engineering or related
• Prior experience working in chemical / Pharma manufacturing plant will be preferred
• Proficient in Microsoft office e.g., Excel on v-lookup and pivot functions
• Knowledge & Hands on with SAP
• Willing to work in west of Singapore (Tuas West) -Mon to Fri (8am to 4.30pm)
• Able to travel to Italy for training (2weeks)

We encourage interested applicants to submit their CV to [e-mail].

To ensure your application is fully considered, kindly include the following details:

• Your current availability
• Your salary expectation
• Your reason for separation from your current job

Please note that only candidates who are shortlisted will be contacted.

EA: 94C3609 / Reg: R1325913