Salon Operations & Business Development Manager

LA PURE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local hair and beauty brand in Singapore is seeking a Manager to oversee operations. You will manage a team of Mandarin-speaking stylists, coordinate customer service, and lead an e-commerce project targeting the Japanese market. Proficiency in Mandarin is mandatory, along with a professional level of English. The ideal candidate is people-oriented, willing to work retail hours, and does not need prior extensive experience, but a degree in Business Management or HR is preferred.

Qualifications

• Must communicate daily with a Mandarin-speaking staff team.
• Professional English for administrative tasks and communications.
• Interest or knowledge in the Japanese market is a plus.

Responsibilities

• Manage roster and welfare for a team of stylists.
• Handle complex customer inquiries and complaints.
• Research and coordinate logistics for Japan e-commerce expansion.

Skills

Mandarin (Native/Fluent)

Customer service

Business management

Front of house operations

Team management

Education

Degree in Business Management or HR

Job description

Who we are:

La Pure (New Gen Studio) is a GST-registered hair and beauty brand in Singapore. We are not just a salon; we are building a brand. We have a strong technical team of stylists, and now we are looking for a Manager to handle the business side of things so our stylists can focus on their craft.

The Reality of this Role (What you will actually do):

• Managing the Stylist Team: Our core team of professional hair stylists are mostly from Malaysia and China. They speak Mandarin only. You need to be the one managing them daily—this includes arranging their rosters, explaining company policies, handling their leave/welfare, and resolving any friction between the team. If you can’t communicate with them in native Mandarin, you can’t do this job.


• Customer Service & Front of House: You will handle complex customer inquiries or complaints that the stylists cannot handle due to language barriers. You represent the brand image.


• New Project: Japan E-Commerce: We are trying to expand our brand products into the Japan market via e-commerce. You will be in charge of this project. You need to research Japanese platforms (like Rakuten/Amazon JP), figure out the logistics, and coordinate with translators or partners. We don't need you to be a translator, but you need to have the business sense to make this happen.

Who we are looking for:

• Language:
  • Mandarin (Native/Fluent): This is a MUST. As mentioned, 80% of our staff do not speak English. You need to communicate with them effectively every single day.
  • English: Professional level to handle admin, government regulations, and English-speaking clients.
  • Japanese (Bonus): If you know some Japanese or have an interest in the Japanese market, that helps a lot with our e-commerce project.


• Personality:
  • You must be “people-oriented.” Salon operations are all about people.
  • We welcome fresh graduates who have studied Business Management or HR. We don't need 10 years of experience; we need someone with the right attitude who can learn fast and isn't afraid of hard work.


• Availability:
  • Must be willing to work retail hours (including weekends/Public Holidays) when the shop is busiest.