Salesforce Service Cloud Architect Contract Singapore

United States Digital Space LLC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

United States Digital Space LLC in Singapore seeks an experienced Salesforce Architect to design and deliver end-to-end Service Cloud solutions for large-scale enterprise environments. You will lead architecture, mentoring, and cross-team collaboration, ensuring data integrity and security while driving integration with external systems, APIs and middleware.

Ideal candidates bring 8–12 years of IT experience with Salesforce, strong Service Cloud delivery experience, and Salesforce Architect

Qualifications

• 8–12 years of IT experience with a strong Salesforce background.
• 4+ years of hands-on Salesforce Service Cloud implementations.
• Expertise in Salesforce Service Cloud features and architecture.
• Experience with Lightning Platform, Apex, Flows, and Omni Channel.
• Strong APIs, integration patterns, and middleware knowledge.
• Data modeling and enterprise CRM architecture.
• Understanding of customer service operations and contact centers.
• Experience in designing enterprise-scale Salesforce solutions.
• Excellent communication and stakeholder management.
• Leadership and mentoring capabilities.
• Salesforce Architect certifications (Application or System Architect).
• Experience in large-scale enterprise Salesforce implementations.
• Exposure to multi-cloud Salesforce environments (Sales Cloud, Experience Cloud).

Responsibilities

• Design end-to-end Salesforce Service Cloud solutions aligned with enterprise standards.
• Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management.
• Collaborate with business teams to translate requirements into technical designs.
• Guide developers, admins, and integration teams to ensure successful implementations.
• Lead design and deployment of Service Cloud capabilities including SLA management.
• Mentor technical teams and support delivery of complex implementations.

Skills

Salesforce Service Cloud

Apex

Flows

Lightning Platform

APIs & Integration

Data Modeling

CRM Architecture

Leadership & Mentoring

Stakeholder Management

Salesforce Architect Certification

Enterprise-scale Salesforce

Multi-cloud Salesforce

Job description

Key Responsibilities

• Design end-to-end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards.
• Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management.
• Collaborate with business teams to understand service operations and translate requirements into technical solutions.
• Work closely with developers, admins, and integration teams to ensure successful implementation.
• Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management.
• Guide best practices for Lightning components, Service Console, and customer support processes.
• Design integration solutions between Salesforce and enterprise systems using APIs and middleware.
• Ensure data consistency, security, and performance across systems.
• Define coding standards, architecture principles, and deployment practices.
• Ensure adherence to Salesforce best practices for scalability, maintainability, and performance.
• Provide architectural guidance and review solution designs.
• Mentor technical teams and support delivery of complex implementations.

Requirements

• Minimum 8 to 12 years of IT experience with a strong Salesforce background.
• At least 4+ years of hands-on experience in Salesforce Service Cloud implementations.
• Strong expertise in Salesforce Service Cloud features and architecture.
• Experience with Lightning Platform, Apex, Flows, and Omni Channel.
• Strong understanding of APIs, integration patterns, and middleware tools.
• Experience with data modeling and enterprise CRM architecture.
• Strong understanding of customer service operations, case management, and contact center processes.
• Experience in designing solutions for enterprise-scale CRM environments.
• Strong communication and stakeholder management skills.Ability to translate business needs into technical architecture.
• Strong leadership and mentoring capabilities.
• Salesforce Architect certification such as Application Architect or System Architect.
• Experience in large-scale enterprise Salesforce implementations.
• Exposure to multi-cloud Salesforce environments such as Sales Cloud or Experience Cloud.